LiveKernelEvent Code:141 Hardware error

Question

Hi, a week or so ago, while I was playing a game, my screen turned black and the sound got stuck or something like that (I dont know how to describe it). It stayed like that for a few seconds and then my laptop rebooted.

 When I checked the Reliability Monitor I found the LiveKernelEvent Code:141 error. I installed my windows updates and then I noticed that my BIOS was also out of date so I made sure to update it too.

 Everything ran fine with no more errors in my Reliability Monitor until a few minutes ago when again, while I was playing a game, the same thing happened. I'm pretty scared since it says it's a hardware error and this laptop is new and wasn't cheap at all.

 I did a stress test with my graphics card and everything was fine, no artifacts, no crashes, nothing. My GPU drivers are up to date and the same goes for the windows.

 This is the complete error description:

Problem Event Name: LiveKernelEvent

Code: 141

Parameter 1: ffffcc0c2bfa1010

Parameter 2: fffff80175462100

Parameter 3: 0

Parameter 4: 0

OS version: 10_0_19042

Service Pack: 0_0

Product: 256_1

OS Version: 10.0.19042.2.0.0.256.48

Locale ID: 1033

 This happened at 11:12 AM but as I am writing this I noticed that there is another Hardware Error that happened at 7:76 AM (this one is called LiveKernelEvent Code: ab) and another one at 10:39 AM (this one is again  LiveKernelEvent Code: 141 but has different parameters). I should note that I didnt even know these errors took place since I didn't have any problems using my laptop while they occured. 

 Also, now that I'm looking back when my screen turned black a week or so ago, I noticed that a few hours before it happened I again had that LiveKernelEvent Code: ab error but with different parameters

  Please, any help would be much appreciated, it was really hard for me to buy this laptop and I need to find out whats the cause of all of this is and how I can fix it.

  If there is any more info I can provide let me know.

Answer 1

Hi!

Today it happen again, are you able to provide me further assistance?

Answer 2

Hi and thanks for the response!

• I am using Windows 10 Pro      Version 20H2       Build 19042.746
• I have this laptop for about a month. All the changes I did to it were downloading some games and installing the required drivers for my graphics card.
• In Reliability Monitor there is an error called "Shut down unexpectedly" with the Problem Event Name showing up as "Blue Screen". This error appears in both of the reports made by Reliability Monitor of when my "black screen crash" happened but I've never seen an actual Blue Screen on my laptop or the "Your PC ran into a problem" message
• I have a Lenovo Legion 5P-15IMH05H - Type 82AW

 I booted my laptop into Safe Mode and it didn't freeze, although I noted that the whole pc was running in like 15 or 30 fps. I don't know if that's how it's suppose to run in Safe Mode so that's why I'm letting you know.

 I did a Clean Boot too and the pc didn't crash, everything was normal (aside from the absence of the programs that I disabled to make the Clean Boot possible)   

 I do want to ask: How long should I run these tests? My error doesn't seem to be easy to reproduce, in fact it seems completely random and only happened 2 times at a week from one another. Even the games in which it occur where different and one was much harder to run than the other. Should I just boot my laptop into these modes and see if it boots up correctly? (which is actually what I did)

 Also, I don't know if this helps, but yesterday I did some checks to my laptop's hardware through a program from Lenovo and everything was in order, no problems were detected. While I did that, I also noticed that there was a "Drivers & Software" tab where the program detected that I was missing/had to update an "NVIDIA VGA APP Driver - 10". I did a photo with my phone to that screen before I updated it, if you need it I can upload it.

 If there is more info or files I can provide please let me know!

Answer 3

Hi,

Thank you for writing to Microsoft Community Forums.

I understand that you’re facing issues on your PC. I will certainly try my best to assist you with the issue.

For further clarity on the issue, please respond to the questions below:

1. Which build version of Windows 10 are you using currently?
2. Are you aware of any changes made to the PC prior to which you weren’t facing this issue?
3. Do you receive any Blue Screen errors?
4. What is the make and model of the PC?

Refer the article Which version of Windows operating system am I running?

I would suggest you to try booting the PC into Safe Mode and see if the PC freezes. Refer the article Start your PC in safe mode in Windows 10

If you don’t face any issues in Safe Mode, then try booting the PC in Clean Boot and see if the PC crashes. Refer the article How to perform a clean boot in Windows

Performing a clean boot will start the computer with minimal set of drivers and programs, to determine whether a background program is causing the issue. Some of the Startup programs will not load after performing a clean boot on the computer. However, that functionality will return when you reset the computer to start normally after finishing the troubleshooting.

If the PC is working fine after performing Clean Boot, then please refer the section How to determine what is causing the problem after you do a clean bootto identify the root cause of the issue.

Note: Please refer the section Reset the computer to start normally after clean boot troubleshootingto boot the computer in to normal mode after troubleshooting

Let us know how it goes. If the issue persists, we will certainly assist you further.

Regards,

Prakhar Khare

Microsoft Community – Moderator