Broken Camera

Question

my Camera  isn't displaying any picture other than a grey background screen with a white camera on it. 

though the white light that indicates the camera is working is on. 

this is the same on video and picture and on all apps such as zoom. 

Is this a hardware problem?

Answer 1

Good Day SpicerGN,

My name is Carlo, I'm an Independent Advisor and community member like you.

I am also using Windows 10 pc. Let us work together to sort this out.

Here's the steps you can try.

-Press Windows key + X

-Go to Settings

-Click Update and Security

-Click Troubleshooter then Additional troubleshooter.

-Look for Windows Store Apps and run the troubleshooter.

Once done proceed with these steps.

-Press Windows key + X

-Go to Device Manager

-Expand the Camera

-Look for Camera driver that was installed

-Right click and Uninstall.

After restart the driver will automatically installed.

Allow Camera to access apps.

Select Start > Settings > Privacy > Camera. In Allow access to the camera on this device, select Change and make sure Camera access for this device is turned on.

Then, allow apps access to your camera.

Once you've allowed camera access to your apps, you can change the settings for each app.

Restart your computer and check.

I hope the information above helps. Please let me know how it goes.

Have a wonderful day ahead and stay safe.

With Warm Regards,

Carlo T.