Random BSOD while working or idle

Question

Hello! Since I build my new computer, I've been having random BSOD problems. I think it has to be simething related to drivers. I've reinstalled Windows 10 multiple times and updated diferent components drivers with no luck. I've been using the program WhoCrashed to try to solve the problem. Here is the WhoCrashed report:

System Information (local)

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Windows version: Windows 10, 10.0, version 2009, build: 19042

Windows dir: C:\Windows

Hardware: B450M DS3H, Gigabyte Technology Co., Ltd., B450M DS3H-CF

CPU: AuthenticAMD AMD Ryzen 5 3600 6-Core Processor 8664, level: 23

12 logical processors, active mask: 4095

RAM: 8536002560 bytes (7,9GB)

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Crash Dump Analysis

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Crash dumps are enabled on your computer.

Crash dump directories:

C:\Windows

C:\Windows\Minidump

On Sun 27/12/2020 13:23:35 your computer crashed or a problem was reported

crash dump file: C:\Windows\Minidump\122720-14515-01.dmp

This was probably caused by the following module:ntoskrnl.exe (nt+0x3F5780)

Bugcheck code: 0x139 (0x0, 0x0, 0x0, 0x5555555555555555)

Error:KERNEL\_SECURITY\_CHECK\_FAILURE

file path: C:\Windows\system32\ntoskrnl.exe

product:Microsoft® Windows® Operating System

company:Microsoft Corporation

description: NT Kernel & System

Bug check description: The kernel has detected the corruption of a critical data structure.

The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

On Sun 27/12/2020 13:23:35 your computer crashed or a problem was reported

crash dump file: C:\Windows\MEMORY.DMP

This was probably caused by the following module:amdppm.sys (amdppm+0xBFAB)

Bugcheck code: 0x139 (0x0, 0x0, 0x0, 0x5555555555555555)

Error:KERNEL\_SECURITY\_CHECK\_FAILURE

file path: C:\Windows\system32\drivers\amdppm.sys

product:Microsoft® Windows® Operating System

company:Microsoft Corporation

description: Processor Device Driver

Bug check description: The kernel has detected the corruption of a critical data structure.

The crash took place in a Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.

On Sun 27/12/2020 11:40:02 your computer crashed or a problem was reported

crash dump file: C:\Windows\Minidump\122720-15796-01.dmp

This was probably caused by the following module:ntoskrnl.exe (nt+0x3F5780)

Bugcheck code: 0x139 (0x3, 0xFFFFC78555C3EAA0, 0xFFFFC78555C3E9F8, 0x0)

Error:KERNEL\_SECURITY\_CHECK\_FAILURE

file path: C:\Windows\system32\ntoskrnl.exe

product:Microsoft® Windows® Operating System

company:Microsoft Corporation

description: NT Kernel & System

Bug check description: The kernel has detected the corruption of a critical data structure.

The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

On Wed 23/12/2020 18:05:16 your computer crashed or a problem was reported

crash dump file: C:\Windows\Minidump\122320-14562-01.dmp

This was probably caused by the following module:ntoskrnl.exe (nt+0x3F5780)

Bugcheck code: 0x1 (0x7FFCD01AC034, 0x0, 0xFFFF, 0xFFFFF405D0645B80)

Error:APC\_INDEX\_MISMATCH

file path: C:\Windows\system32\ntoskrnl.exe

product:Microsoft® Windows® Operating System

company:Microsoft Corporation

description: NT Kernel & System

Bug check description: This indicates that there has been a mismatch in the APC state index.

This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.

The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

On Tue 22/12/2020 13:04:35 your computer crashed or a problem was reported

crash dump file: C:\Windows\Minidump\122220-21812-01.dmp

This was probably caused by the following module:ntoskrnl.exe (nt+0x3F5780)

Bugcheck code: 0x4E (0x99, 0x0, 0x0, 0x3)

Error:PFN\_LIST\_CORRUPT

file path: C:\Windows\system32\ntoskrnl.exe

product:Microsoft® Windows® Operating System

company:Microsoft Corporation

description: NT Kernel & System

Bug check description: This indicates that the page frame number (PFN) list is corrupted.

This bug check belongs to the crash dump test that you have performed with WhoCrashed or other software. It means that a crash dump file was properly written out.

The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

On Tue 15/12/2020 12:42:16 your computer crashed or a problem was reported

crash dump file: C:\Windows\Minidump\121520-18281-01.dmp

This was probably caused by the following module:ntoskrnl.exe (nt+0x3F5780)

Bugcheck code: 0x1 (0x7FFDABC2C034, 0x0, 0xFFFF, 0xFFFFF50205E14B80)

Error:APC\_INDEX\_MISMATCH

file path: C:\Windows\system32\ntoskrnl.exe

product:Microsoft® Windows® Operating System

company:Microsoft Corporation

description: NT Kernel & System

Bug check description: This indicates that there has been a mismatch in the APC state index.

This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.

The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time. 

I also link to the Minidump files:

Minidump

If you can help I will be really greadfull!

Answer 1

Hi,

Thank you for writing to Microsoft Community Forums.

I understand that you are facing issues with Blue Screen on your PC, and I certainly appreciate your efforts in trying to resolve the issue.

For further clarity on the issue, I would like to know the make and model of the PC.

Based on the analysis of dump files, the file amdppm.sys is causing the Blue Screens. The file amdppm is related to AMD processor drivers and dxgkrnl.sys is related to the graphics drivers.

Let’s try changing the registry settings for AMD drivers and see if that helps.

1.    Press Windows key + R. This will open Run. Alternatively, you can go to Start and search for ‘Run’.

2.    In Run dialog box, type ‘regedit’ and hit Enter.

3.    On the left hand pane navigate to: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\amdppm

4.    On the right hand pane look for StartDWORD****key

5.    Nowdouble-click on the key and change the Value Data to 4

6.    Restart the PC.

**Note:**Serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. To backup and restore registry key, refer tothis link.

Let us know how it goes.

Regards,

Prakhar Khare

Microsoft Community – Moderator