A family of System Center products for managing incidents and problems.
Hi,
How to Upgrade to System Center 2012 R2 - Service Manager
https://learn.microsoft.com/en-us/previous-versions//dn520874(v=technet.10)
Please try upgrade directly to SCSM 2012R2 Update Rollup 9
https://www.microsoft.com/en-in/download/details.aspx?id=50744