Critical Error shutdown

Question

Hi, 

I just build a new pc with the components underneath. Sometimes (mostly during gaming) my PC would just turn off and not reboot and not show a BSOD. When I restart my PC the event viewer shows "critical error 41" (see picture underneath). I already tried another GPU but that didn't fix the problem. I ran some tests and adjusted features which didn't cause a shutdown during testing nor fixed the problem; 

• "Turn on fast startup (recommended)" deactivated under system settings -> power options.
• Performed MEMtest (Windows Memory Diagnostic) without errors.
• CPU stress test (prime95) for about 45 minutes without errors.
• GPU stresstest (Geeks3D FurMark) without errors.
• Updated all drivers and BIOS to the latest version.
• "Automatically restart" deactivated under advanced system settings -> startup and recovery.

A friend of mine also bought a similar set-up (but with a different GPU, RAM and the GX-550 PSU version) and has the same problem but it occurs fewer times. We have no clue what causes this error and hope for some professional advice.

Thank you in advance.

Components:

Gigabyte B550M Aorus Pro

AMD Ryuzen 5600x

G.Skill Ripjaws V F4-3200C16D-32GVK

Seasonic Focus GX-650

Kingston A2000 1TB

MSI GTX 970 GAMING 4G

Answer 1

Hi Jazy,

I'm Independent Advisor not Microsoft employee or support person. I have deep enough Windows knowledge and you may trust me. It's a pleasure for me to help others and I'll do all my best to help you.

Kernel-Power 41 (63) error mostly means the problem with power supplying. Can you replace power supply unit for checking? It may mean problems with power management in BIOS or motherboard too.

And carefully look at motherboard and PSU for leaked or swelled up capacitors (little barrels).

Please note, problem may be not in heavy load (stress test) but in transient modes when the load changes noticeably.

Please try turn off all CPU power saving in BIOS (different C states) for test.