wifi available network keeps loading

Question

i am running windows 10 2004 and when i click to connect to a new network, it just keeps loading without displaying networks or options (see attached) It will do this forever. I have tried leaving it for 5 minutes and it will still be loading. How do i fix this? 

Answer 1

Hi Anwille, 

Thank you for your help. I have done the following with no success. 

• updated wifi driver
• re-install wifi driver and restart pc
• RAN DISM and SFC... no integrity violations
• uninstalled most recent windows update and restarted machine
• tried to restore to a previous restore point but it encountered an error (0x80042318) which prevented it from restoring. Said it was a volume shadow copy service error. 

Please advise what the next steps should be.

Answer 2

Hi snrygo,

I'm Anwille, an Independent Advisor.

Please try to update or reinstall your WiFi drivers through these steps: https://support.microsoft.com/en-us/windows/upd...

You can try to run sfc checker to scan for corrupt files:

https://support.microsoft.com/en-ph/help/929833...

You can also try using DISM if sfc scan didn't help:

https://docs.microsoft.com/en-us/troubleshoot/w...

Lastly, if all the above steps didn't work, you may want to do a system restore or uninstall updates. You can read more through this link: https://support.microsoft.com/en-us/windows/rec...

Hope this helps. Let us know if you need more assistance.