Share via

Two factor authentication code being texted to landline

Anonymous
2020-12-28T23:16:47+00:00

I forgot the password to log in to my new computer.  I apparently set up two-factor authentication, but provided the phone number of my landline.  The authentication code to change my password is being texted to a landline.  With two factor authentication I'm not allowed to reset my password using any of the methods Microsoft offers.  What can I do?

** Moved from: Outlook.com / Security, privacy, and accounts / Other **

Windows for home | Other | Security and privacy

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

Answer accepted by question author

Anonymous
2021-01-02T18:21:56+00:00

Hi,

Thank you for writing to Microsoft Community Forums.

I understand that you’re facing issues with resetting the password for Microsoft account. I will certainly try my best to assist you with the issue.

I would suggest you to refer the section I'm not getting my verification code. What do I do? from the article Microsoft account security info & verification codes and see if that helps.

In addition, you can get in touch with the Accounts & Billing team for further assistance with the issue.

Regards,

Prakhar Khare

Microsoft Community – Moderator

Was this answer helpful?

0 comments

0 additional answers

Sort by: Most helpful
Most helpful Newest Oldest