Browsers crash when opened

Question

I have been having an issue with browsers on my laptop crashing and then reopening immediately with a few seconds of delay. It started with Firefox, but then I discovered that it happens with Chrome and Edge as well. It does not happen with Brave and IE however. I have tried updating graphics drivers, the troubleshooter, and SFC/DSIM scan. If more information is needed please say. This is completely ruining my workflow and I would really like to avoid having to reset my computer. I am running the latest version of Windows 10 and have an HP Pavilion 15z Touch.

Thanks in advance.

Answer 1

Good day AX,

My name is Carlo, I'm an Independent Advisor and community member like you.

I am also using Windows 10 pc. Let us work together to sort this out.

Here's the steps you can try.

Restart your device using Cleanboot.

This process will eliminate 3rd party application running in the background of your computer along with services that are not needed to run windows. If there's any conflicting 3rd party application that causes the issue on your computer, this process will stop it.

1. Open the run box by pressing the Windows Key + R and type msconfig
2. System Configuration Utility box will open and by default you are on general tab.
3. On the General tab, click the selective startup and make sure that load system service and load startup items both have checked mark.
4. Click on services tab
5. Put a check mark on Hide All Microsoft Services
6. Once Hide all Microsoft Services have checked mark on it, click on Disable All
7. Click on the Startup Tab and click open task manager. This will open another window which contains all your startup applications on the administrator account.
8. Disable all application that you're not using. You can simply just click on them and select disable.
9. Click OK, Apply and close the configuration utility
10. Restart your pc.

Check for updates and install them to keep your device up to date.

-Press Windows Key + X

-Click Settings

-Go to Update and Security

-Check for updates and install any available.

Once the updates are installed restart your pc and check if you can now open the browser.

If issue persist you can perform Repair Upgrade this will re-install the Windows without affecting your files and apps. This will repair and replace any corrupted system files.

Step 1: Download Media Creation Tool from Microsoft.

https://www.microsoft.com/en-us/software-downlo...

Step 2: Run MediaCreationTool.exe.

Step 3: Choose "Upgrade this PC now".

Step 4: Select "Keep personal files and apps".

Step 4: Let it install

I hope the information above helps. Please let me know how it goes.

Have a wonderful day ahead and stay safe.

With Warm Regards,

Carlo T.

Answer 2

Good Day AX,

I appreciate your time getting back to this thread, I am so glad to know that it was finally working now ,what you can do to avoid this from happening again is not to install any browser assistant it can make your Windows sluggish.

The steps that i sent to you in my initiate response is to disable any third- party apps running in your system which are not needed every time you start your machine.

You can also run a scan using the free version of Malwarebytes scanner, this will scan your pc if there are malware running in your system.

https://www.malwarebytes.com/mwb-download/

Standard Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Have a wonderful day ahead and stay safe. Let me know if your have further question , I'll be more than happy to help.

With Warm Regards,

Carlo T.

Answer 3

Thanks for the fast response! I will try this soon when i can get on my computer. Do I need to do anything after I restart my computer for the clean boot to make it start normally?

Thanks!

Edit: While I was in the process of deleting applications to free up space for the windows reset I deleted BrowserAssistant and IEBrowserAssistant and now all browsers work fine. I did some googling, and I found that it is actually a virus. Is there anything else I need to do to to keep this from happening again?