Crash Dump Debugger Report

Question

I have a crash dump file that I have used the Windows Debugger to analyze.  I am not familiar enough with this process to actually read the information and interpret it.  Will someone take a look at them and let me know what caused them? Much appreciated. 

Here is the link for the dump file: 

https://1drv.ms/u/s!AjL3rwOFDoOMg8NRrk7FHJEf2X882w?e=4xjyRt

3: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003.  This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG.  This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG.  This will let us see why this breakpoint is
happening.
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff803768d0e36, The address that the exception occurred at
Arg3: fffff48ed9185df8, Exception Record Address
Arg4: fffff48ed9185630, Context Record Address

Debugging Details:
------------------

KEY_VALUES_STRING: 1

    Key  : AV.Dereference
    Value: NullClassPtr

    Key  : AV.Fault
    Value: Read

    Key  : Analysis.CPU.mSec
    Value: 2921

    Key  : Analysis.DebugAnalysisProvider.CPP
    Value: Create: 8007007e on WTZ-MASTER

    Key  : Analysis.DebugData
    Value: CreateObject

    Key  : Analysis.DebugModel
    Value: CreateObject

    Key  : Analysis.Elapsed.mSec
    Value: 5701

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 77

    Key  : Analysis.System
    Value: CreateObject

ADDITIONAL_XML: 1

OS_BUILD_LAYERS: 1

DUMP_FILE_ATTRIBUTES: 0x8
  Kernel Generated Triage Dump

BUGCHECK_CODE:  7e

BUGCHECK_P1: ffffffffc0000005

BUGCHECK_P2: fffff803768d0e36

BUGCHECK_P3: fffff48ed9185df8

BUGCHECK_P4: fffff48ed9185630

EXCEPTION_RECORD:  fffff48ed9185df8 -- (.exr 0xfffff48ed9185df8)
ExceptionAddress: fffff803768d0e36 (nvlddmkm+0x00000000007c0e36)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000000
   Parameter[1]: 0000000000000048
Attempt to read from address 0000000000000048

CONTEXT:  fffff48ed9185630 -- (.cxr 0xfffff48ed9185630)
rax=0000000000000000 rbx=0000000000000000 rcx=ffffa806cd4dc1d8
rdx=0000000000000000 rsi=ffff95834917490d rdi=ffffa806cd446000
rip=fffff803768d0e36 rsp=fffff48ed9186030 rbp=ffffa806cd467f20
 r8=0000000000000009  r9=0000000000000000 r10=0000000000000000
r11=ffff958349174979 r12=0000000000000000 r13=0000000000000000
r14=0000000000000002 r15=ffffa806cd446180
iopl=0         nv up ei ng nz na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00050286
nvlddmkm+0x7c0e36:
fffff803`768d0e36 ff5048          call    qword ptr [rax+48h] ds:002b:00000000`00000048=????????????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

PROCESS_NAME:  System

READ_ADDRESS: fffff8035d2fa390: Unable to get MiVisibleState
Unable to get NonPagedPoolStart
Unable to get NonPagedPoolEnd
Unable to get PagedPoolStart
Unable to get PagedPoolEnd
fffff8035d20f330: Unable to get Flags value from nt!KdVersionBlock
fffff8035d20f330: Unable to get Flags value from nt!KdVersionBlock
unable to get nt!MmSpecialPagesInUse
 0000000000000048 

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.

EXCEPTION_CODE_STR:  c0000005

EXCEPTION_PARAMETER1:  0000000000000000

EXCEPTION_PARAMETER2:  0000000000000048

EXCEPTION_STR:  0xc0000005

STACK_TEXT:  
fffff48e`d9186030 ffffa806`ce752080     : fffff803`5cb19946 00000000`00000001 fffff803`5c9d3608 00000000`000000ff : nvlddmkm+0x7c0e36
fffff48e`d9186038 fffff803`5cb19946     : 00000000`00000001 fffff803`5c9d3608 00000000`000000ff ffff9583`49173b05 : 0xffffa806`ce752080
fffff48e`d9186040 ffffa806`cd311010     : ffff8281`00000004 ffff9583`491739f1 00000000`00000000 ffffa806`cd446180 : nt!KiHeteroChooseTargetProcessor+0x426
fffff48e`d9186110 ffff8281`00000004     : ffff9583`491739f1 00000000`00000000 ffffa806`cd446180 fffff48e`d9186190 : 0xffffa806`cd311010
fffff48e`d9186118 ffff9583`491739f1     : 00000000`00000000 ffffa806`cd446180 fffff48e`d9186190 ffff9583`49112419 : 0xffff8281`00000004
fffff48e`d9186120 00000000`00000000     : ffffa806`cd446180 fffff48e`d9186190 ffff9583`49112419 00000008`ccf84000 : 0xffff9583`491739f1

SYMBOL_NAME:  nvlddmkm+7c0e36

MODULE_NAME: nvlddmkm

IMAGE_NAME:  nvlddmkm.sys

STACK_COMMAND:  .cxr 0xfffff48ed9185630 ; kb

BUCKET_ID_FUNC_OFFSET:  7c0e36

FAILURE_BUCKET_ID:  AV_nvlddmkm!unknown_function

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

FAILURE_ID_HASH:  {7eea5677-f68d-2154-717e-887e07e55cd3}

Followup:     MachineOwner
---------

Thanks!

Answer 1

Hi,

I have the exact same issue. I posted the following where i explain my particular situation.

https://answers.microsoft.com/en-us/windows/forum/windows\_10-performance/bsod-crash-dump-debugger-report/4625298a-2c68-4de9-9c06-ab68568a5280?tm=1611115380637

Answer 2

Hi AWTZA,

I'm Paul, an Independent Advisor and a Windows 10 expert. I hope I can help you with your concern.

The minidump file indicated nvlddmkm.sys. It is a file related to your NVidia Graphics card.

Please try the following.

1. Install the latest BIOS and Windows updates.
2. Update or Rollback the NVIDIA driver in the Device Manager.

Open Device Manager >> click Display Adapter >> right- click your NVIDIA driver >> click Update Driver.

If the system says that you have the latest driver installed. Try to Roll back the driver. Right-click your NVIDIA driver >> click Properties >> click Driver tab >> click Roll back driver.

3. Use NVIDIA Geforce experience software to update the driver.

https://www.nvidia.com/en-us/geforce/geforce-ex...

4. Uninstall the currently installed driver then download and install the older driver version from the PC manufacturer or NVIDIA support website.

I hope this helps. Feel free to ask back any questions and keep me posted.

---

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