Windows 10 screenshot performance issues

Question

I recently read of a Windows 10 screenshot function, using windows key + print screen key combination. I tried it, and this does indeed make a fine .png screenshot, placed in WIndows supplied folder Quick access\Pictures\Screenshots. The problem is accessing the screenshot files and even that folder in Windows Explorer. Doing this bogs down the machine and locks up Windows Explorer. Using Task Manager to end the Windows Explorer process leaves the system unusable and only a restart will fix it.

The system is W10 Pro 64 bit, Sony All-In-One VPCL2290X, Core i7-2720QM cpu, 8 gb ram.

Can anyone advise?

Thanks,

Jeff

Answer 1

Hi,

I'm Anwille, an Independent Advisor.

Sorry to hear you're experiencing this issue.

I suggest trying to check updates first by going to settings > Windows Updates. Install any pending updates you may find.

You can try to run sfc checker to scan for corrupt files:

https://support.microsoft.com/en-ph/help/929833...

You can also try using DISM if sfc scan didn't help:

https://docs.microsoft.com/en-us/troubleshoot/w...

Lastly, if all the above steps didn't work, you may want to do a system restore or uninstall updates. You can read more through this link: https://support.microsoft.com/en-us/windows/rec...

Hope this helps. Let us know if you need more assistance.

Answer 2

Thanks Anwille for the speedy reply.

I ran the steps you recommended, and a shutdown. The problem is gone so I think you get the credit!

The DISM article shows running sfc second, and that's what I did.  DISM took 16 minutes, sfc 9.

Regards,

Jeff