System Configuration not responding

Question

While trying to complete a clean boot I get to the final step click ok and just get system not responding. I am trying to do a clean boot to remove ASUS data security manager, which I cannot seem to remove in the normal way through control panel uninstall programs. The reason I am trying to remove the ASUS data security manager is I am getting the no more files error when trying to do a save as!!

Answer 1

Paloma

There is no error it just goes through the process then doesn't remove the program. I have fixed the original issue by going back to windows 7 uninstalling the program then reinstalling windows 10. I have since uninstalled a program successfully. So I think we can say it is fixed.

Thank you for your help much appreciated.

Answer 2

Thanks for the information Andy.

When you try to remove this program in normal mode, does an error happen? Could you share a print?

I await news.

If these procedures helped you in any way, please click on "I solved my problem" and also mark as an answer, so you can help others users.

We will always be available for whatever you need!

Answer 3

Thank you Paloma I have tried this in safe mode but the windows installer is not running and cannot be started in safe mode.

Answer 4

Hello, how are you?

Welcome to the Microsoft Community!

My name is Paloma B., I'm an independent advisor, I'm here to help you in the best possible way.

I understand that you need to solve a program.

In this case I suggest you try to load Windows in Safe Mode so that you can remove this program.

1. Restart your computer in safemode (Click on the link below to check on how to boot in safemode)

https://support.microsoft.com/en-us/windows/sta...

2. After Windows goes into safe mode, try to uninstall this unwanted program.
3. After removing it, restart your computer to start normally.

I await news.

If these procedures helped you in any way, please click on "I solved my problem" and also mark as an answer, so you can help others users.

We will always be available for whatever you need!