Cortana keeps loading.

Question

Whenever I open cortana it asks me to sign in. After I sign in, it keeps loading and I am not able to use it. Cause its stuck on the loading screen.

Answer 1

Good Day Jayakanth2005,

I appreciate your time getting back to this thread, If the issue persist perform Repair Upgrade , this will re-install the Windows without affecting your files and apps, it will repair and replace any corrupted system files.

Step 1: Download Media Creation Tool from Microsoft.

https://www.microsoft.com/en-us/software-downlo...

Step 2: Run MediaCreationTool.exe.

Step 3: Choose "Upgrade this PC now".

Step 4: Select "Keep personal files and apps".

Step 4: Let it install

I hope the information above helps. Please let me know how it goes.

Have a wonderful day ahead and stay safe.

With Warm Regards,

Carlo T.

Answer 2

Paulo bro Thanks for helping me on this problem. I tried what you told me to do but still cortana keeps loading.

Answer 3

Mr Prakhar Khare I have windows 10 pro N and I recently resetted my pc because of lags. I pasted the command in Windows Powershell (admin) and restarted my pc and opened cortana but I have the same problem. It dindnt work since when I installed windows 10 in my pc. 

My pc's os build (19042.685) version 20H2

Answer 4

Hi Jayakanth2005, I am Paulo. I'm an Independent Advisor and an individual like you inclined to help.

Make sure that the Cortana app is updated.

https://support.microsoft.com/en-us/account-bil...

If it is already up-to-date, try to reset the app. Go to Settings > Apps > Select Cortana > Advanced options. Click on Terminate to stop the app then choose Reset. Log in again and see if it fixes the issue

Let me know if this helps.

Answer 5

Hi,

Thank you for writing to Microsoft Community Forums.

I understand that you are facing issues while using Cortana on your PC. For further clarity on the issue, please respond to the questions below:

1. Which build version of Windows 10 are you using currently?
2. Are you aware of any changes made to the PC prior to which you weren’t facing this issue?

Refer the article Which version of Windows operating system am I running?

Meanwhile, one of the things that you can try is to re-register Cortana and see if that helps.

1. PressWindows + Xkeys together and click onWindows PowerShell (Admin)
2. Accept the UAC prompts
3. Now type in the following command and hit Enter:

Get-AppxPackage -AllUsers Microsoft.Windows.Cortana | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"} 4. Restart the PC

Let us know how it goes.

Regards,

Prakhar Khare

Microsoft Community – Moderator