Windows Installation Cannot Proceed, Unexpected Error

Question

My laptop had some driver problems, so the microsoft technician's advised me for a factory reset and walked me through a windows reinstallation download. The resetting process started began and the computer went to restart. Upon restart the windows logo displays with a message "preparing" and then an error box pops up (Windows Installation cannot proceed. the popup says to click OK to proceed but it keeps going into a loop. Now I cannot even reinstall windows from a backup recovery USB drive. How do I reboot to get this started? Have tried hard boot many times but did not work.

Answer 1

Hello TijNerurkar, welcome to the Microsoft community, my name is Luiz Cruz, an independent consultant and I would be happy to help you.

What exactly is the model and manufacturer of the Laptop?

Initially even without this information I recommend that you follow the steps below, and if you don't solve or provide any error code send us an image at the time of the problem:

I believe you already have a DVD or Pendrive with Windows 10, I will list other steps that may help you. Even if I have a DVD or Pendrive, I will go through the procedures to create a boot device and start it through your computer to try to recover the system.

Download the tool according to the installed Windows 10 architecture. On here: https://go.microsoft.com/fwlink/?LinkId=691209

Run the downloaded setup and click Create installation media for another computer;

Select the Language, then select the edition and architecture according to the installed Windows 10;

Connect the Pen Drive;

Click Next;

Select the USB Flash Drive option and click Next;

Click Finish;

Boot with the Pen Drive; If you don't know how to access here: https://support.microsoft.com/en-us/windows/cri...

When the installation window appears, click Install Now e siga as intruções para a instalação.

I hope I helped, even more!