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Question

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Answer 1

Unless you report back results of the steps I've given then I don't know what else to suggest. I've been helping in forums for eleven years, every single one of which I won the highest award in the tech field. If you work with me you will always get the problem fixed, as proven in tens of thousands of cases.

If you don't want my help I'll release the thread to a less experienced person to help.

Greg Carmack

Senior MVP

Senior Volunteer Moderator

Answer 2

listen mate don't give me attitude the reason i did them so quickly was because i've already attempted those things WOW

Answer 3

There were dozens of steps there which could not possibly have been tried in the 21 minutes you took to reply. If you want to get problems like this fixed you need to be willing to do the work. Otherwise you'll have to take it to a shop where they'll charge a minimum $150 and just reinstall Windows, with half as good of an install as I can show you how to do.

Please do not skip any steps. We often find out later that the fix was the skipped step. If you need help performing any step I will help.

If you are unwilling to work with me, I will release the thread for someone less experienced to help you.

Answer 4

It hasn't solved my issue. I did those things and no errors came up and i've already attempted reinstalling windows

Answer 5

Hi The. I'm Greg, awarded MVP for eleven years, Volunteer Moderator, and Independent Advisor here to help you until this is resolved.

1. See all fixes for random restarts:

https://windowsreport.com/random-restart-window... (Avoid ad links which intrude into editorial copy, especially avoid Restoro ad)

https://troubleshooter.xyz/wiki/fix-computer-re...

2. Go over this checklist to make sure the install is set up correctly, optimized for best performance, and any needed repairs get done: http://answers.microsoft.com/en-us/windows/wiki...

Start with Step 4 to turn off Startup freeloaders which can conflict and cause issues, then Step 7 to check for infection the most thorough way, then step 10 to check for damaged System Files, and also Step 17 to test a new Local Admin account. Then if necessary continue with the other steps to go over your install most thoroughly.

3. Update your drivers and BIOS/UEFI firmware from PC or motherboard maker's Support Downloads web page, using the full model number, Serial Number or Dell Service Tag on sticker. Compare the latest drivers available for download with the ones presently installed in Device Manager reached by right clicking the Start button. Make sure you have the latest BIOS or UEFI firmware, Chipset, Display (Video), Sound, USB3, Bluetooth, Network and all other drivers, or else download and install the latest now.

Updating drivers from the Device Manager or Windows Update is rarely enough. The most basic thing we need to learn to maintain a PC is keep the latest manufacturer's drivers installed from their Support Downloads web page.

4. If nothing else works then do a Repair Install, by installing Media Creation Tool, open tool and choose to Upgrade Now. This reinstalls Windows while keeping files, programs and most settings in place, is the most stable method to advance to the latest version, and solves most problems. http://windows.microsoft.com/en-us/windows-10/m...
5. Test the RAM overnight to stress it with the best bootable test memtest86, following this guide to test both sticks and slots:

https://www.wikihow.com/Test-PC-RAM-with-MemTest86

Run Crucial System Scanner to check the RAM is properly spec'd and configured, what upgrade options exist for first quality RAM: https://www.crucial.com/usa/en/systemscanner?cm...

6. Test the hard drive or SSD with diagnostics:

https://www.lifewire.com/free-hard-drive-testin...

https://mashtips.com/ssd-health-test-and-perfor...

Best is to use the HDD/SSD manufacturer's own if there is one, otherwise use Seatools bootable long test: http://blog.nowherelan.com/2013/04/04/boot-seat...

Follow this up with a full Disk Check from the Command Prompt in Repair Mode or from bootable media: https://www.groovypost.com/howto/check-hard-dri... if necessary from the Command Prompt at boot: https://www.tenforums.com/tutorials/2294-advanc...

7. Compare the install you did with this gold standard Clean Install of Windows which will stay that way as long as you stick with the tools and methods given, has zero reported problems, and is better than any amount of money could buy: http://answers.microsoft.com/en-us/windows/wiki... Note the driver steps are so important they are printed in red.

The reason I ask you to do this is because no one of millions who have followed the install in that link has ever come back to report problems that I have seen. It is also a great learning experience that will make you permanently the master of your PC because you will learn what works best and have applied it with your own hands.

I hope this helps. Based on what you report back I can answer any questions and may have other steps to perform.

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