Tech support scam - Remove applications

Question

How do I reset my computer to remove data that was downloaded to my computer? I too, was scammed thinking the person was a Microsoft Technician and paid some money to have a virus removed and new security software installed by a company known as RN Network Fix.

***Original title: I was scammed.***

Answer 1

Hi DeWayneT, 

Thank you for writing to Microsoft Community Forums.

I understand that you would like to remove the software installed by the scammer.

Tech support scams are an industry-wide issue where scammers use scare tactics to trick you into paying for unnecessary technical support services that supposedly fix contrived device, platform, or software problems, however you canReport a technical support scam here.

Scammers may call you directly on your phone and pretend to be representatives of a software company. They can then ask you to install applications that give them remote access to your device.

Microsoft takes its commitments seriously to protect and maintain the privacy of its customer’s data, and to empower its customers to implement and use its services in a protected manner. If you have been contacted by someone claiming to be from Microsoft and believe it was a scam, you can help us stop these fraudsters by using the form to report all the information regarding your interaction with them.

Meanwhile, you may want to refer to the article on how to Keep your computer secure at homeand also refer to the article on how to Uninstall or remove apps and programs in Windows 10

  However, let me also provide some useful information which might help you.

·         Tech support scams

·         Keep your computer secure at home

·         Protect yourself from tech support scams

·         Protect yourself from phishing