Good day! I'm Raniel, an Independent Advisor and a Microsoft user like you.
Have you tried to check if your machine is up-to-date with the latest security patches? Kindly go to Start > Settings > Update & Security > Windows Update > Check for Updates.
Once done, you may go to the device manufacturer's website to check if the necessary drivers are properly installed/updated on your machine:
https://answers.microsoft.com/en-us/windows/for...
https://support.microsoft.com/en-us/help/402844...
After the installation of the drivers, reboot your machine and check again.
I hope this helps.