Bugcheck 0x00000050

Question

Hello!

I have a user who is getting a blue screen when logging off.

Here is the error:

The computer has rebooted from a bugcheck.  The bugcheck was: 0x00000050 (0xffff8aa746b756a0, 0x0000000000000000, 0xffff8ad876b7c36d, 0x0000000000000000). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: 08792b33-0549-467b-ae13-0b0a26b49af0.

I have the dump file, as well.

Please help!

Answer 1

Dave,

Thanks!  I will try that!

Answer 2

Hi joe

There was no specific cause listed in those minidump files, those only listed an older version of Windows 10 and also RAM corruption

The user should first update Windows 10, then wait to see if the crashes stop:

Click the link below, then click 'Update Now' on that page to download the Update Assistant, then run that to immediately get 20h2 and bring your PC right up to date

https://www.microsoft.com/en-us/software-downlo...

Then, if the crashes do not stop, the best option is to download the widely available free utility MemTest86, then run a full 4 pass scan with that to test your RAM for physical errors

Answer 3

Thanks!

http://www.filedropper.com/121020-62109-01

Answer 4

Hi Joe

I am Dave, an Independent Advisor, I will help you with this . . .

Rather than a large Memory.dmp file, please check to see if your PC is producing any minidump files, I will check those to see if they provide any insight into a potential cause of the system crashes . . .

Open Windows File Explorer

Navigate to C:\Windows\Minidump

Copy any minidump files onto your Desktop, then zip those up

Upload the zip file to the Cloud (OneDrive, DropBox . . . etc.), then choose to share those and get a share link

Then post the link here to the zip file, so we can take a look for you . . .