Hi TrevorK98 -
I'm Kevin B. Independent advisor and a Windows user like you. I do apologize for the inconvenience that you experiencing right now, let me help you sort things out.
How do you usually switch user to your computer, are you using ALT + F4 on your keyboard to switch user? What recent changes made on the computer?
Run a system file checker to verify the integrity of windows system files on your computer making sure that there are no corrupted files on your windows.
Perform SFC Scan and Repair Windows Image
-This process will perform scan for any corrupted system files or integrity violation and will attempt to repair it along with the Windows Image.
- Open command prompt with administrator access
- Type each command below and wait until scan is completed.
SFC /scannow
DISM /Online /Cleanup-Image /CheckHealth
DISM /Online /Cleanup-Image /ScanHealth
DISM /Online /Cleanup-Image /RestoreHealth
Quick note: While the command is running, it's expected to see the process stuck at 20 or 40 percent. After a few minutes, the process will complete successfully.
Once you complete the steps, the Deployment Image Servicing and Management tool will connect to the Windows Update servers to download and replace any damaged files in the local image for Windows 10 as necessary.
- Close the command prompt.
After the scan, restart the computer and check again.
If you suspect that recent changes made on the computer triggers the issue, you can perform system restore to reverse the changes made.
Perform system restore
-This process will take your computer settings back to an earlier point in time where computer is working fine. If there's any changes made on your computer that removes the service, system restore should be able to fix the issue for you. To perform system restore please follow the steps below:
- Open the run box by pressing the Windows key + R and type rstrui.exe
- Once system restore windows open, normally it will suggest a restore point (sometimes it doesn't) if it does, select the 2nd option and hit next
- Select your desired restore point date and time and hit next and finish.
Windows will going to restart your computer to initiate system restore. System restore might take several minutes to complete depending on the current speed of your computer and the changes it will made. Applications and updates that was installed on the computer prior to the date selected will be removed. It is important that when system restore starts, process must not be interrupted.
DISCLAIMER:
System Restore is a recovery tool for Windows that allows you to reverse certain kinds of changes made to the operating system. System Restore is used to return important Windows files and settings—like drivers, registry keys, system files, installed programs, and more—back to previous versions and settings. Being said all applications and changes made prior to the date selected will be removed and needs to be re-installed if its needed.
Hope this will help and have a bless day!
Thanks.
Kevin B.
Independent advisor