Fatal Errors: TLS client credential & AMD Northbridge

Question

These are recurring, unpredictable crashes. I'd appreciate your advice as to how to address this.

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A fatal error occurred while creating a TLS client credential. The internal error state is 10013.

-	System

			-	Provider	<br>	---	---	<br><br><br><br>				[ Name]	Schannel	<br>	---	---	---	---	---	<br><br><br><br><br>				[ Guid]	{1f678132-5938-4686-9fdc-c8ff68f15c85}	<br>	---	---	---	---	---

				EventID	36871	<br>	---	---	---

				Version	0	<br>	---	---	---

				Level	2	<br>	---	---	---

				Task	0	<br>	---	---	---

				Opcode	0	<br>	---	---	---

				Keywords	0x8000000000000000	<br>	---	---	---

			-	TimeCreated	<br>	---	---	<br><br><br><br>				[ SystemTime]	2021-01-17T18:09:55.1173312Z	<br>	---	---	---	---	---

				EventRecordID	24598	<br>	---	---	---

			-	Correlation	<br>	---	---	<br><br><br><br>				[ ActivityID]	{e2ba3e6f-ecfb-0000-cd3e-bae2fbecd601}	<br>	---	---	---	---	---

			-	Execution	<br>	---	---	<br><br><br><br>				[ ProcessID]	736	<br>	---	---	---	---	---	<br><br><br><br><br>				[ ThreadID]	912	<br>	---	---	---	---	---

				Channel	System	<br>	---	---	---

			-	Security	<br>	---	---	<br><br><br><br>				[ UserID]	S-1-5-18	<br>	---	---	---	---	---

-	EventData

		Type	client

		ErrorState	10013

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A fatal hardware error has occurred.

Component: AMD Northbridge

Error Source: Machine Check Exception

Error Type: HyperTransport Watchdog Timeout Error

Processor APIC ID: 0

-	System

			-	Provider	<br>	---	---	<br><br><br><br>				[ Name]	Microsoft-Windows-WHEA-Logger	<br>	---	---	---	---	---	<br><br><br><br><br>				[ Guid]	{c26c4f3c-3f66-4e99-8f8a-39405cfed220}	<br>	---	---	---	---	---

				EventID	20	<br>	---	---	---

				Version	0	<br>	---	---	---

				Level	2	<br>	---	---	---

				Task	0	<br>	---	---	---

				Opcode	0	<br>	---	---	---

				Keywords	0x8000000000000000	<br>	---	---	---

			-	TimeCreated	<br>	---	---	<br><br><br><br>				[ SystemTime]	2021-01-17T18:09:40.5173189Z	<br>	---	---	---	---	---

				EventRecordID	24594	<br>	---	---	---

			-	Correlation	<br>	---	---	<br><br><br><br>				[ ActivityID]	{257af22b-7a14-4f6c-9abb-29fbe3fdf108}	<br>	---	---	---	---	---

			-	Execution	<br>	---	---	<br><br><br><br>				[ ProcessID]	2976	<br>	---	---	---	---	---	<br><br><br><br><br>				[ ThreadID]	4536	<br>	---	---	---	---	---

				Channel	System	<br>	---	---	---

			-	Security	<br>	---	---	<br><br><br><br>				[ UserID]	S-1-5-19	<br>	---	---	---	---	---

-	EventData

		ErrorSource	3

		ApicId	0

		MCABank	4

		MciStat	0xfe00000000070f0f

		MciAddr	0x10014e596000

		MciMisc	0xc01a0ffe01000000

		ErrorType	7

		Length	936

Answer 1

Since I have not received a reply regarding the two dmp files I sent, I am appending below another one from today, after I received a BSOD stop code memory management.

http://www.exedes.com/dmp/012321-9937-01.dmp

I would appreciate your advice.

Answer 2

Thanks. Via onedrive, I emailed two dmp files to you at MicrosoftAnswers@microsoft.com.

Answer 3

Hi,

Thank you for the reply.

Since you’re receiving Blue Screens, it would be great if you could upload the files on OneDrive and share the link to us.​ If we can analyze the dump file, we may be able to narrow down the cause of the error. The Dump files are located in C:\Windows\MiniDump folder.

Regards,

Prakhar Khare

Microsoft Community - Moderator

Answer 4

Edition    Windows 10 Pro

Version    20H2

Installed on    ‎08/‎16/‎20

OS build    19042.746

I have been experiencing crashes (BSOD with stop code memory management and black screen no error codes) for several weeks and have not been able to detect a pattern that causes it. I do not recall any changes to my PC that might have precipitated the problem.

chkdsk C: /f /r /x and mdsched.exe  show no errors. I turned on the analyzer to look for driver errors; after rebooting it brought me to the "choose your keyboard layout" screen--with no keyboard or mouse capability--causing me to repair and reset windows from a CD, so I am reluctant to try that again, but will if you think it might be helpful.

Answer 5

Hi,

Thank you for writing to Microsoft Community Forums.

I understand that you’re facing issues on your PC. I will certainly try my best to assist you with the issue.

For further clarity on the issue, please respond to the questions below:

1.     Which build version of Windows 10 are you using currently?

2.     Are you aware of any changes made to the PC prior to which you weren’t facing the issue?

3.     When exactly do you receive the error?

Refer the article Which version of Windows operating system am I running?

Meanwhile, I would suggest you to try booting the PC in Clean Boot and see if the error occurs. Refer the article How to perform a clean boot in Windows

Performing a clean boot will start the computer with minimal set of drivers and programs, to determine whether a background program is causing the issue. Some of the Startup programs will not load after performing a clean boot on the computer. However, that functionality will return when you reset the computer to start normally after finishing the troubleshooting.

If you don’t receive the error after performing Clean Boot, then please refer the section How to determine what is causing the problem after you do a clean bootto identify the root cause of the issue.

Note: Please refer the section Reset the computer to start normally after clean boot troubleshootingto boot the computer in to normal mode after troubleshooting

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Let us know if you need any further assistance, we will be glad to assist you.

Regards,

Prakhar Khare

Microsoft Community - Moderator