Duplicate Charge

Question

I was charged $9.95 on 12/22 and $9.95 on 12/27. It appears to be a duplicate charge. Microsoft should credit my account for the second charge. How do I talk to a person in Microsoft?

Answer 1

I was charged $9.95 on 12/22 and $9.95 on 12/27. It appears to be a duplicate charge. Microsoft should credit my account for the second charge. How do I talk to a person in Microsoft?

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How to investigate a billing charge from Microsoft or MSbill.info

https://support.microsoft.com/en-us/help/10623/microsoft-account-investigate-billing-charge 

It is reported to be very to reach Microsoft Support by phone at present, but...

If unable to resolve this on your own, find the phone number for your country on this page to get help via phone.

Contact Microsoft Store Support (Phone numbers)

https://support.microsoft.com/en-us/account-billing/contact-microsoft-store-support-4f615f2a-6bbd-fd69-6695-ae213d63eef0 

The last resort in situations like this is to contact your bank or credit card company and protest the charge.

Don

Answer 2

Yes I have the same question I have duplicate charges one on January 2nd and one on January 4th was attempting to speak with some here via chat but the system will not allow me to do that, not sure how to contact you directly, please refund one of the charges or contact me via my email so I can give you further information on the discrepancy, if you answer the question here I won't be able to view it, it took about 12 screen clicks to get here and I'm not sure if I am up for the task, thank you