Outlook 365 - Email Account Names

Nicky Ferkins 1 Reputation point
2021-06-04T14:56:03.16+00:00

Hello

Is there a way I can get my two separate accounts showing with just the names I choose, please, instead of showing the whole email address?

I know you can change it via the File > Account Settings > Account Name and Sync Settings, and I HAVE done this, but it is not showing correctly.

With my Hotmail account the option to change the account name just isn't there at all, and with my Prontotype account, despite changing it so it just shows 'PRONTOTYPE' in the settings102429-outlook-email-names.png, it will only show the whole email address too.

I find this very annoying, as in my old 2017 version of Outlook I could easily change the name of the accounts to show 'Hotmail' and 'Prontotype' with no issues.

Outlook Management
Outlook Management
Outlook: A family of Microsoft email and calendar products.Management: The act or process of organizing, handling, directing or controlling something.
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  1. ChristyZhang-MSFT 21,006 Reputation points Microsoft Vendor
    2021-06-07T05:58:07.643+00:00

    Hi @Nicky Ferkins ,

    Welcome to our forum!

    What types of the two email accounts do you configure(POP/IMAP/Exchange)?

    If you configure your account as a POP account, based on my experience for changing the mailbox name, it is suggestted that you could go to File>Account settings>Account settings...>Date Files tab>choose your account, and double click>change the name>ok.
    102881-1.png

    If you are configuring IMAP or exchange accounts, it is suggested that you could use MFCMapi tool to modify the mailbox name. Please refer to the following steps:

    1. Download the MFCMapi tool from its official project page(When you use a 64-bit version of Outlook, you’ll need the file starting with MFCMAPI.x64.exe.);
      102891-2.png
    2. Extract the downloaded zip-file and execute mfcmapi.exe;
    3. Accept the dialog prompts to get to the main window of MFCMAPI;
    4. choose Session>Logon>select the profile for which you want to change the mailboxs' display names>ok;
    5. Select the mailbox you want to modify in the upper pane and find the line PR_ DISPLAY_ Name in the lower pane, and double-click it;
      102892-3.png
    6. In the “Unicode” field, you can now modify the display name of your mailbox;
      102893-4.png
    7. Click OK to return to the main MFCMAPI window, and close MFCMAPI;
    8. Restart outlook.
      In this way, your email name will become the one you just modified.

    Hope the above is helpful to you. Please contact us if you have any questions!

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