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windows 7 permission problem

Anonymous
2021-01-21T09:18:34+00:00

hello there.

I have a problem with my computer. I'm trying to open files that I downloaded or open windows defender or windows update.

BUT I can't.. It says "windows cannot access the specified device,path or file. you may not have the appropriate permission to access the Item"

and I used action center to repair it but It said "action center can't turn on windows defender.please try again later"

so I decided to give permissions to files. after that another error showed up "the application failed to start because its side by side configuration is incorrect"

I checked the sxstrace and nothing much I got. after that again windows disabled the permissions even when they were on !

then the first error showed up. I decided to Install avast antivirus and when I wanted to open it again It said that I can't access. I'm administrator but I can't access. when I want to change permissions in app properties I find other systems named "SYSTEM" and "trustedinstaller" but there is no one with these names. what do I do ? I locked from my computer Is that a virus or something ?

thanks for your help.

Windows for home | Previous Windows versions | Files, folders, and storage

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Anonymous
2021-01-21T09:23:42+00:00

Hi, 

There seem to be multiple issues with your device at the moment. 

A clean install of Windows 7 should help sort this. 

Would you like me to run you through how to do this? 

If this reply was useful please press the yes at the bottom of by reply 

If this was the answer please mark this reply as the answer.

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  1. Anonymous
    2021-01-21T09:51:47+00:00

    Ok, no problem, if you need help just reply back. 

    As this answered your question please can you mark my reply as an answer. 

    Thank you. 

    Stay safe!

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  2. Anonymous
    2021-01-21T09:45:12+00:00

    I'm ok thanks for your help.

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  3. Anonymous
    2021-01-21T09:42:43+00:00

    HI!

    Yes I would advise for you to reinstall windows 7. 

    Do you want to know how to do this or are you ok?

    Hope this Helps!

    Stay Safe

    If this reply was helpful please press the yes button below my reply. 

    If this answer worked please mark this reply as an answer so we can help the community.

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  4. Anonymous
    2021-01-21T09:35:26+00:00

    Do you mean that I have to reinstall the windows ?

    And thanks for your reply

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