Event 10016 causing audio issues

Question

Hi Microsoft Community,

I have an issue regarding event 10016, whenever a video plays or my laptop starts up, the audio starts to spazz out for a few seconds and whenever I check Event Viewer, it states Event 10016 occurred at that time, (every single time). I've tried multiple solutions and videos to fix this problem but to no avail, I keep getting the same error over and over again. Are any of these solutions possible or any other methods to fix this? 

1. Resetting the entire computer?
2. Get a new product? 
3. Find a way to reset my Microsoft account if it's connected to it?

Thank you for your time.

Answer 1

1. You don't have to burn the Windows ISO file, you will just have to download it into your PC then open/mount it and run the Setup.exe.
2. This is a device issue, it won't affect other device if login the your Microsoft Account.

Answer 2

Hi Paul, 

I should have specified that I reset my laptop before asking the question, sorry on my part. I already tried the other 4 methods which didn't work for me but I do have a quick question regarding the method you just posted. For the iso and or bootable media, would I still have to make a copy for windows even though mine is preinstalled? If so, do I just directly skip to downloading Windows 10 setup? 

Thank you for your time.

Answer 3

I didn't know you just recently Reset the PC. I think System restore will not help.

Did you try the other solutions I mentioned above? If not yet, please try to do it.

I also suggest that you try to perform a Repair Upgrade.

Follow the guide provided by Andre Da Costa.

https://www.groovypost.com/howto/perform-repair...

I hope this helps. Feel free to ask back any questions and keep me posted.

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Answer 4

Hi Paul, 

I have a quick question regarding the 5th method as I recently reset my laptop due to past errors occurring, the restore point is put only during the problem as it persisted after the reset, if I were to continue with the restore, would I still get the issue again or will most of the drivers and settings be reset?

Thank you for your time.

Answer 5

Hi KyleCA_667,

I'm Paul, an Independent Advisor and a Windows 10 expert. I hope I can help you with your concern.

The problem might be related to the audio driver.

Please try the following methods.

1. Install the latest Windows updates.
2. Update or Rollback the audio driver in the Device Manager.

Open Device Manager >> click sound, video and game controllers >> right- click your Audio driver >> click Update Driver.

If the system says that you have the latest driver installed. Try to Roll back the driver. Right-click your Audio driver >> click Properties >> click Driver tab >> click Roll back driver.

3. Uninstall the currently installed driver then download and install the available driver from the PC manufacturer's website.
4. Run Windows troubleshooter.

Open Settings >> Update and Security >. Troubleshoot >> click Playing Audio >> click Run the troubleshooter.

5. Use System Restore to restore your Windows to the point before the issue persists.

Open Control Panel > System and Security > System > System Protection > System Restore then follow screen instructions.

I hope this helps. Feel free to ask back any questions and keep me posted.