My Bluetooth doesn't work.

Question

My Bluetooth doesn't work.

Anonymous

Attached the message that I got

-	System

			-	Provider	<br>	---	---	<br><br><br><br>				[ Name]	Microsoft-Windows-Kernel-PnP	<br>	---	---	---	---	---	<br><br><br><br><br>				[ Guid]	{9c205a39-1250-487d-abd7-e831c6290539}	<br>	---	---	---	---	---

				EventID	400	<br>	---	---	---

				Version	0	<br>	---	---	---

				Level	4	<br>	---	---	---

				Task	0	<br>	---	---	---

				Opcode	0	<br>	---	---	---

				Keywords	0x4000000000000000	<br>	---	---	---

			-	TimeCreated	<br>	---	---	<br><br><br><br>				[ SystemTime]	2020-10-19T00:21:05.3975841Z	<br>	---	---	---	---	---

				EventRecordID	353	<br>	---	---	---

				Correlation	<br>	---	---

			-	Execution	<br>	---	---	<br><br><br><br>				[ ProcessID]	4	<br>	---	---	---	---	---	<br><br><br><br><br>				[ ThreadID]	1248	<br>	---	---	---	---	---

				Channel	Microsoft-Windows-Kernel-PnP/Configuration	<br>	---	---	---

				Computer	DESKTOP-5OTDD7H	<br>	---	---	---

			-	Security	<br>	---	---	<br><br><br><br>				[ UserID]	S-1-5-18	<br>	---	---	---	---	---

-	EventData

		DeviceInstanceId	USB\VID_0BDA&PID_B00B\00e04c000001

		DriverName	oem3.inf

		ClassGuid	{e0cbf06c-cd8b-4647-bb8a-263b43f0f974}

		DriverDate	11/19/2019

		DriverVersion	1.7.1021.3000

		DriverProvider	Realtek Semiconductor Corp.

		DriverInbox	false

		DriverSection	RsBthFilter.NT

		DriverRank	0xff0001

		MatchingDeviceId	USB\VID_0BDA&PID_B00B

		OutrankedDrivers	oem35.inf:USB\VID_0BDA&PID_B00B:00FF0001 bth.inf:USB\Class_E0&SubClass_01&Prot_01:00FF2000

		DeviceUpdated	false

		Status	0x0

		ParentDeviceInstanceId	USB\ROOT_HUB30\5&850492f&0&0

How to solve this problem.

Thank you for the support

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1 answer

Answer 1

Hi muhammadhamdani,

My name is Darren; an Independent Consultant, I'm here to help you with your problem.

Firstly, please try running the troubleshooter:

Go to Start > Settings > Update & Security > Select troubleshoot tab > under "Find and fix other problems", click on Bluetooth > click on run the troubleshooter and follow on-screen directions.

Next, you can try updating the Bluetooth driver:

Go to Start > Type "Device Manager" and hit enter > right click on your Bluetooth driver and select update driver > Click on "Search automatically for updated driver software" to ensure that you have the latest driver.

If this issue started occurring after a recent windows update, you can try roll back driver:

Go to Start > Type "Device Manager" and hit enter > right click on your Bluetooth driver > select properties > select driver tab > click roll back driver

If roll back driver isn’t available or did not work, you can try uninstall your Bluetooth driver and scan for hardware changes:

Go to Start > Type "Device Manager" and hit enter > right click on your Bluetooth driver > select properties > select driver tab > click on uninstall device > select "Delete the driver software for this device" and click OK > In Device Manager, on the Action menu, select Scan for hardware changes > Wait for it to scan and reinstall the driver then restart your pc and check if the issue still persists.

Also, go to Start > Type "Windows Update Settings" hit enter > Click on "Check for updates" to ensure you have installed the latest windows update.

Restart your computer and check if the problem still persists.

However, if the issue still persists, try run the System File Checker tool to repair missing or corrupted system files:

https://support.microsoft.com/en-us/help/929833...

I hope this helps. If this is not exactly what you need, please explain more so that I can help you better.

Thanks

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My Bluetooth doesn't work.

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