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The computer has rebooted from a bugcheck problem

Anonymous
2020-12-31T08:52:46+00:00

Hello, I've been getting this error code since a week ago I tried uninstalling my display driver and reinstall it. Checked for malware and I can't solve this problem. 

The computer has rebooted from a bugcheck.  The bugcheck was: 0x0000003b (0x00000000c0000005, 0xffffd2c084480795, 0xffffbc86f1a67f30, 0x0000000000000000). A dump was saved in: C:\WINDOWS\Minidump\123120-9406-01.dmp. Report Id: 5d122b61-36c7-4851-8731-940d9e8decb8.

Windows for home | Windows 10 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. DaveM121 891.1K Reputation points Independent Advisor
    2020-12-31T17:33:15+00:00

    Hi Enkhtuvshin, glad to Help and a Happy new Year to you too!

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  2. Anonymous
    2020-12-31T17:32:22+00:00

    Ok Thanks dude Happy New Year and I will get back to this if the problem is solved

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  3. DaveM121 891.1K Reputation points Independent Advisor
    2020-12-31T17:28:42+00:00

    Hi Enkhtuvshin

    All your minidump files indicate it is the device driver (amdkmdag.sys) on your AMD/ATI graphics card that is causing your system crashes

    You should try installing a different version of that driver, to see if your system stabilizes . . .

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  4. Anonymous
    2020-12-31T17:22:23+00:00

    sorry for slow reply i was busy celebrating new year so here is the link to onedrive 

    https://1drv.ms/u/s!AkbLtyM4XadhglkKlQiXAh-r\_lMA?e=sDZ05A

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  5. DaveM121 891.1K Reputation points Independent Advisor
    2020-12-31T09:29:52+00:00

    Hi Enkhtuvshin

    I am Dave, an Independent Advisor, I will help you with this . . .

    Please check to see if your PC is producing any minidump files, I will check those to see if they provide any insight into a potential cause of the system crashes . . .

    Open Windows File Explorer

    Navigate to C:\Windows\Minidump

    Copy any minidump files onto your Desktop, then zip those up

    Upload the zip file to the Cloud (OneDrive, DropBox . . . etc.), then choose to share those and get a share link

    Then post the link here to the zip file, so we can take a look for you . . .

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