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Windows update error 0x80070002

Anonymous
2020-12-11T00:11:21+00:00

Trying to update to Windows 20H2.

Gets to about 80% then fails.

Have tried all the remedies that I have seen posted.

I have run the update trouble shooter.

I have completely removed all 3rd party anti-virus software only keeping MS Defender.

stopped and re-started wuauser service.

checked date/time settings.

I created a usb boot and tried to update from there and it fails.

When trying to repair/cleanup the existing image and execute the command DISM.exe  /Online /Cleanup-image /Restorehealth from the command line (administrator level) it fails with Error 2.

The log text is below.

CAN SOMEONE HELP ME FIGURE THIS OUT!

VERY FRUSTRATING.

2020-12-09 21:33:44, Info                  DISM   DISM.EXE: <----- Starting Dism.exe session ----->

2020-12-09 21:33:44, Info                  DISM   DISM.EXE:

2020-12-09 21:33:44, Info                  DISM   DISM.EXE: Host machine information: OS Version=10.0.18363, Running architecture=amd64, Number of processors=8

2020-12-09 21:33:44, Info                  DISM   DISM.EXE: Dism.exe version: 10.0.18362.1139

2020-12-09 21:33:44, Info                  DISM   DISM.EXE: Executing command line: DISM.exe  /Online /Cleanup-image /Restorehealth

2020-12-09 21:33:44, Info                  DISM   DISM Provider Store: PID=11936 TID=11016 Connecting to the provider located at C:\WINDOWS\system32\Dism\FolderProvider.dll. - CDISMProviderStore::Internal_LoadProvider

2020-12-09 21:33:44, Info                  DISM   DISM Manager: PID=11936 TID=11016 physical location path: C:\ - CDISMManager::CreateImageSession

2020-12-09 21:33:44, Info                  DISM   DISM Manager: PID=11936 TID=11016 Event name for current DISM session is Global{E59E2F9F-CD44-4BC1-9935-79AEC28F0F63} - CDISMManager::CheckSessionAndLock

2020-12-09 21:33:44, Info                  DISM   DISM Manager: PID=11936 TID=11016 Create session event 0x200 for current DISM session and event name is Global{E59E2F9F-CD44-4BC1-9935-79AEC28F0F63}  - CDISMManager::CheckSessionAndLock

2020-12-09 21:33:44, Info                  DISM   DISM Manager: PID=11936 TID=11016 Copying DISM from "C:\WINDOWS\System32\Dism" - CDISMManager::CreateImageSessionFromLocation

2020-12-09 21:33:44, Error                 DISM   DismHostLib: Failed to create dismhost.exe servicing process.

2020-12-09 21:33:44, Error                 DISM   DISM Manager: PID=11936 TID=11016 Failed to create Dism Image Session in host. - CDISMManager::LoadRemoteImageSession(hr:0x80070002)

2020-12-09 21:33:44, Warning               DISM   DISM Manager: PID=11936 TID=11016 A problem ocurred loading the image session. Retrying...  - CDISMManager::CreateImageSession(hr:0x80070002)

2020-12-09 21:33:44, Info                  DISM   DISM Manager: PID=11936 TID=11016 Copying DISM from "C:\WINDOWS\System32\Dism" - CDISMManager::CreateImageSessionFromLocation

2020-12-09 21:33:44, Error                 DISM   DismHostLib: Failed to create dismhost.exe servicing process.

2020-12-09 21:33:44, Error                 DISM   DISM Manager: PID=11936 TID=11016 Failed to create Dism Image Session in host. - CDISMManager::LoadRemoteImageSession(hr:0x80070002)

2020-12-09 21:33:44, Error                 DISM   DISM Manager: PID=11936 TID=11016 Failed to load the image session from the temporary location: C:\Users\Tim.000\AppData\Local\Temp\7959C82E-9810-4B8F-B2B3-EE3E41BF985C - CDISMManager::CreateImageSession(hr:0x80070002)

2020-12-09 21:33:44, Error                 DISM   DISM.EXE: Could not load the image session. HRESULT=80070002

2020-12-09 21:33:44, Error                 DISM   DISM.EXE: Unable to start the servicing process for the image at 'C:'. HRESULT=80070002

2020-12-09 21:33:44, Info                  DISM   DISM.EXE: Image session has been closed. Reboot required=no.

2020-12-09 21:33:44, Info                  DISM   DISM.EXE:

2020-12-09 21:33:44, Info                  DISM   DISM.EXE: <----- Ending Dism.exe session ----->

Windows for home | Windows 10 | Windows update

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  1. Anonymous
    2020-12-11T00:15:43+00:00

    Hi CTM_56 -

    I'm Jerico T., one of the Independent Advisor and a fellow Windows 10 user like you. I understand that you're having some issues right now, let us sort things out.

    This usually occurs when windows update services are not running properly on your computer. Please follow the steps below and check if it fixes the issue that you have.

    1. Restart your computer in safemode (Click on the link below to check on how to boot in safemode)

    https://support.microsoft.com/en-us/windows/sta...

    1. Once in safemode, Open the run box by pressing the Windows Key + R and type services.msc and press enter
    2. Locate the following services on the services window that will open and make sure that the services are stop

    * Windows Update Service

    * Background Intelligence Transfer Service

    * Cryptographic Service

    * Windows Module Installer

    1. Navigate to below folders and delete all the content of below folders ( This will remove all pending updates and will refresh the update cache, removing all update history and updates that are problematic on your computer)

    * C:\Windows\SoftwareDistribution\

    * C:\Windows\System32\Catroot\

    * C:\Windows\System32\Catroot2\

    1. Once deleted please follow the steps on the link below

    https://answers.microsoft.com/en-us/windows/for...

    1. Once done, disable all 3rd party anti-virus before restarting your computer.

    Restart the computer and try to run the updates again

    Feel free to reach us back if you need further assistance.

    Hope this help. Have a good day.

    Thank you.

    Jerico T.

    Independent Advisor

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