Error trying to access file share

Question

Error trying to access file share

Claudio Fernando Lucio 1

When trying to access the file share via Azure Portal presents the following error: Unexpected error.

I perform the connectivity check and show the following message: Falha ao listar os compartilhamentos de arquivos: requestId: 1e150ebf-7072-4209-8e93-10ec0170ef15
responseJSON: {"error":{"code":"InternalError","message":"Server encountered an internal error. Please try again after some time.\nRequestId:934a357f-601a-0048-0a75-59945d000000\nTime:2021-06-04T19:12:32.7139500Z"}}
status: 500

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Answer 1

shiva patpi 13,366 Microsoft Employee Moderator

Hello @Claudio Fernando Lucio ,
Are you still getting the same error while trying to access the file share ?
If yes , Can you try creating a new test share under the same storage account and try out ?
Can you try accessing from Azure Portal Storage Explorer ?

If you are still not able to access , while reproducing the issue please collect screenshot of connectivity check , network trace , Press CTRL + ALT + D and provide the subscription , fileshare & Storage account to troubleshoot further.

Claudio Fernando Lucio 1 Reputation point

2021-06-07T18:55:42.377+00:00

Yes I am trying to access an already created share.
I tried what you suggested, but the same error occurs. Follow the print as you indicated.

I created another store in the same resource group and I can access it normally.

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Error trying to access file share

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