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Microsoft Authenticator App doesnt send notificaiton or code on business account

Anonymous
2021-01-11T12:02:29+00:00

Hello, Mircosoft team!

I have a problem with the Authenticator app. I have business email - ******@visiondd.bg

When I try to login in one organiziation, it requires 2 step verification with the app. The problem is I do not receive any code or notification there. All my settings on the phone are correctly settled. 

When I try to access Security Access to add for example another method for the 2 step verification, it requires again authentication for that. And as we discuss, I am not able to receive it.

I would be very help if you help us, since this is a problem for 2 months now. 

Thank you.

Windows for home | Windows 10 | Security and privacy

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2021-01-12T07:23:41+00:00

Hi,

Thank you for writing to Microsoft Community Forums.

Seems that you are having issues with the Authenticator app as you are not getting the two-step verification code. In such case we would suggest you to uninstall and reinstall the app once and check.

You may also refer this article for more information: How to use the Microsoft Authenticator app

However, for issues related to Microsoft Authenticator app, let me help to point you in the right direction. I would suggest you to post your query in TechNet Support for Microsoft Authenticator app where you will find professionals with expertise on Microsoft Authenticator app and that would be the appropriate forum

Regards,

Aditya Roy

Microsoft Community – Moderator

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