Windows Network Panel crashes

Question

Since fairly recently (possibly since the January 12 cumulative update) when I click on the network icon in the system tray the panel pops up with the ... throbber at the top and then after a second or two crashes

Event Viewer shows an application error:

Faulting application name: ShellExperienceHost.exe, version: 10.0.19041.610, time stamp: 0x5d4af3f4

Faulting module name: KERNELBASE.dll, version: 10.0.19041.662, time stamp: 0xec58f015

Exception code: 0xc000027b

Fault offset: 0x000000000010bd5c

Faulting process ID: 0x1334

Faulting application start time: 0x01d6ee9e7ad7cf12

Faulting application path: C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe

Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll

Report ID: b6a712c2-de8c-4859-9621-ba8031685b5d

Faulting package full name: Microsoft.Windows.ShellExperienceHost_10.0.19041.610_neutral_neutral_cw5n1h2txyewy

Faulting package-relative application ID: App

But I haven't really found anything relevant when searching for stuff. I'm pretty sure it's nothing to do with the hardware as it still connects to my network and I can retrieve the connection/network information on the command-line with netsh wlan

I've tried updating the driver and rolling back to the last one, I have installed all OS updates and all hardware drivers/firmware that windows update suggested. I'm at a bit of a loss on what I can do to resolve this

As a workaround I have installed an app that allows me to switch WiFi networks etc, but this is less convenient than the inbuilt widget.

Any idea how I can fix this?

Answer 1

Hello, how are you?

Welcome to the Microsoft Community!

My name is Paloma B., I'm an independent advisor, I'm here to help you in the best possible way.

Analyzing the information presented, I recommend that you follow the guidelines below, please, to try to solve this problem.

First, I recommend downloading and running the tool on the link below, please, for a system check and update:

https://go.microsoft.com/fwlink/?LinkID=799445

Verify that the problem is resolved.

If it persists, based on your equipment model, go to the manufacturer's website and download compatible and updated drivers, and reinstall them. Follow the guidelines on the link below, please.

https://support.microsoft.com/en-us/help/402844...

Verify that the problem is resolved.

If the problem persists, please follow the next guidelines.

Important: at the end of each method, check if the problem has been solved. If it persists, proceed to the next one.

SFC, DISM and CHKDSK.

Use a Windows disk, file and image correction tool

1. On the desktop, press the Windows + X keys, and select Windows Powershell (Admin);
2. Copy and paste the following commands, one line at a time, followed by Enter:

sfc /scannow

dism /online /cleanup-image /CheckHealth

dism /online /cleanup-image /restorehealth

chkdsk /f /r /b

To schedule a disk check, confirm with the S key and press Enter, and restart the equipment.

*** IMPORTANT ***

This is a process that can take some time to complete.

I await news.

If these procedures helped you in any way, please click on "I solved my problem" and also mark as an answer, so you can help others users.

We will always be available for whatever you need!