Windows Hello Loop - error log in loop

Question

I bought a new laptop (Asus TUF F15) and it constantly asks to set up a pin with Windows Hello. When i try to do this i get an error and am directed to log in to microsoft online. All help points me to setting > sign-in > set up PIN. unfortunately trying to set it up here results in the same error as the log in screen. there is a loop here. i need help. Not impressed so far with this Windows Hello product. I feel i would be better off without it as you help products are terribly hard to use (assuming they work at all).

Answer 1

Hi FF. I'm Greg, an Independent Advisor.

I can help you reset the PIN to get it working or turn off the nag message:

Reset See here how to reset the PIN in Windows 10 when it will not work from Settings > Accounts > Sign In Options:

Open Windows File Explorer using the file folder icon on your task bar.

Tick the box in File Explorer View tab to Show Hidden Files.

Browse to C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\Ngc

Delete or rename to Ngc.old this folder to reset the PIN.

**You may need to first take ownership of the folder: https://www.tenforums.com/tutorials/3841-add-ta...

Once you delete or rename the folder it will recreate it so you can add a PIN normally in Windows Settings > Accounts > Sign-In Options. You may need to restart the PC first.

For any unexpected problems see the full illustrated tutorial covering all possible problems here:

https://www.askvg.com/fix-unable-to-add-and-use...

IF you don't want the PIN and instead wish to turn off it's nag message, see how here: https://superuser.com/questions/1322150/how-do-...

https://answers.microsoft.com/en-us/windows/for...

https://windowsreport.com/windows-10-asking-cre... (Avoid ad links which intrude into editorial copy, especially avoid Restoro and Reimage ads)

A PIN is actually more secure than a password. Here's why:

https://channel9.msdn.com/Blogs/One-Dev-Minute/...

I hope this helps. Feel free to ask back any questions and let us know how it goes. I will keep working with you until it's resolved.

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