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Anonymous
2021-07-31T16:01:54+00:00

Hi,

I am trying to setup a face lock for my windows but it says "we coudn't find a Camera compitable with Windows Hello Face"

My windows specs:-

Device name TANISHQARYAN

Processor Intel(R) Pentium(R) CPU G2030 @ 3.00GHz 3.00 GHz

Installed RAM 4.00 GB (3.46 GB usable)

Device ID 6B286F5D-B695-4B1B-87DE-4D5841166019

Product ID 00331-10000-00001-AA254

System type 64-bit operating system, x64-based processor

Pen and touch No pen or touch input is available for this display

Edition Windows 10 Pro

Version 21H1

Installed on ‎30/‎7/‎2021

OS build 19043.1151

Experience Windows Feature Experience Pack 120.2212.3530.0

Windows for home | Windows 10 | Windows Hello, lock screen and sign-in

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. DaveM121 891.6K Reputation points Independent Advisor
    2021-07-31T16:37:42+00:00

    H Tanishq

    I am Dave, I will help you with this . . .

    Windows 10 Hello Facial Recognition is more secure than most of the facial recognition technologies used on devices these days and it requires a webcam with Infrared capability

    Does your PC have a webcam with IR Capability?

    I can check that for you, what is the Make and exact Model No. of your PC, that will be printed on a sticker on the bottom casing . .

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  2. JX313 7,045 Reputation points
    2021-07-31T16:07:18+00:00

    Open Device Manager and see if you have an Infrared devices section. If you have, expand it and see if the driver is enabled / disabled. If no, you're out of options and you won't be able to set it up.

    This may be because your device isn't having an IR capable camera required for Hello Face.

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