Default audio device keeps shuffling between Speakers and Bluetooth Headphones

Question

This happened after I reinstalled the old Realtek audio drivers because I had audio problems after installing the newer updates.

It worked well at the beginning, but now my bluetooth headphones sometimes fail to respond and even when it works, audio keeps shuffling between the inbuilt speakers and headphones and when the bluetooth is turned off, the speakers work just fine.

Device Info:

 Acer Nitro 5 AN515-55

 i5 10th Gen

 Windows 10 Home

Troubleshooting didn't work and was not able to set it as default as its keeps on shuffling automatically like every second.

Also tried connecting the headphones to other devices and it worked without any flaws.

Video of the problem

Answer 1

Good Day AthulJyothi007,

I appreciate your time getting back to this thread, If the issue persists, perform Repair Upgrade, it will repair and replace any corrupted system files.

Step 1: Download Media Creation Tool from Microsoft.

https://www.microsoft.com/en-us/software-downlo...

Click “Download Tool Now”

Step 2: Run MediaCreationTool.exe.

Step 3: Choose "Upgrade this PC now".

Step 4: Select "Keep personal files and apps".

Step 5: Let it install

Once done restart your computer and check.

I hope the information above helps. Please let me know how it goes.

Have a wonderful day ahead and stay safe.

Sincerely,

Carlo T.

Answer 2

It didn't work.

The problem persisits.

Is there anything I can try other than this?

Answer 3

Good Day AthulJyothi007,

My name is Carlo, I'm an Independent Advisor and community member like you.

I am also using Windows 10 pc. Let us work together to sort this out.

Let's work on both Audio and Bluetooth in your computer.

Here's the steps you can try.

-Press Windows key + X

-Go to Device Manager

-Expand the Sound and Video Game Controllers

-Look for Audio driver that was installed

-Right click and Uninstall.

Once uninstalled, go to this link and download the drivers.

https://global-download.acer.com/GDFiles/Driver...

https://global-download.acer.com/GDFiles/Driver...

Once done proceed with these steps.

-Press Windows key + X

-Go to Device Manager

-Expand the Sound and Video Game Controllers

-Look for Audio driver that was installed

-Right click and Uninstall.

Once uninstalled, go to this link and download the driver.

https://global-download.acer.com/GDFiles/Driver...

Once downloaded and installed, restart your computer and check.

I hope the information above helps. Please let me know how it goes.

Have a wonderful day ahead and stay safe.

Sincerely,

Carlo T.

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