Random "soft" system crash

Question

Hi everyone,

My system has been randomly crashing for the last couple of months. An open app (Chrome, Firefox, OBS, Skype) will suddenly become laggy and then freeze entirely. This behaviour then begins to affect other apps, as well as Windows Taskbar, Task Manager, etc. The mouse cursor keeps working, though. The Windows Restart function is unresponsive and the only way to restart is a hard reset.

What I have tried so far:

• Install all Windows updates (including drivers and optional updates)
• Remove and manually reinstall chipset and graphics drivers
• Clean boot
• MemTest86 (no errors)
• Update motherboard BIOS and left on defaults

Event Viewer outputs: Log Name: System Source: EventLog Date: 10/jun./2021 07:51:54 p. m. Event ID: 6008 Task Category: None Level: Error Keywords: Classic User: N/A Computer: XXXXX-DESKTOP Description: The previous system shutdown at 7:08:15 PM on ‎6/‎10/‎2021 was unexpected. Event Xml: http://schemas.microsoft.com/win/2004/08/events/event"> 6008 0 2 0 0 0x80000000000000 43956 System XXXXX-DESKTOP 7:08:15 PM ‎6/‎10/‎2021 17035 E507060004000A00130008000F000E01E507060005000B00000008000F000E01600900003C000000010000006009000001000000B00400000100000000000000

Note that the unexpected system shutdown is registered about 43 minutes before I had to do a hard reset. I have not been able to find out what triggers these "shutdowns".

Any suggestions? I don't know what else I can do to diagnose this.

Thanks a lot!

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System Information

Operating System: Windows 10 Pro 64-bit (10.0, Build 19043) (19041.vb_release.191206-1406)
System Manufacturer: Gigabyte Technology Co., Ltd.
System Model: X570 I AORUS PRO WIFI
BIOS: F33 (type: UEFI)
Processor: AMD Ryzen 5 5600X 6-Core Processor
Memory: 32768MB RAM
Available OS Memory: 32710MB RAM
Video Card: NVIDIA GeForce GTX 1660 SUPER

Answer 1

Just found the culprit: NZXT CAM software. It is a known bug and apparently NZXT is working on it. Somehow, I didn't catch that despite clean boot diagnostics until now.

More info here: https://linustechtips.com/topic/1223050-new-pc-strange-windows-freezes-probable-cause-nzxt-cam/page/2/

Thanks for the help, anyways!

Answer 2

Hi FELKU -

Thank you for your response. Got it, will wait for your update.

Regards,

Jerico T.

Answer 3

Hi Jerico. Thanks a lot for your suggestions. I started with Method 2 and sfc found and repaired corrupt files. I'll keep using the machine to see if this fixed the issue and keep you updated.

Answer 4

Hi FELKU -

I'm Jerico T., one of the Independent Advisor and a fellow Windows 10 user like you. I understand that you're having some issues right now, let us sort things out.

Prior to the issue, have you made any recent changes on your computer? Please perform the troubleshooting methods below and check if any of the resolves fixes the issue.

Method 1: Create a new user profile

• We will try to create new user profile to check if the issue happens on all windows users on your computer or just isolated on the current profile that you're using.

1. Open the command prompt with elevated access (Administrator Access)
2. Type the below command and hit enter every after command.

net user "account name" /add

(change the "account name" to any name that you preferred)

net localgroup administrators "account name" /add

(change the "account name" with the name that you put in the first command)

3. Close the command prompt and switch to the new user.

Check if the same issue occurs on the new user profile.

Method 2: Perform SFC Scan and Repair Windows Image

-This process will perform scan for any corrupted system files or integrity violation and will attempt to repair it along with the Windows Image.

1. Open command prompt with administrator access
2. Type each command below and wait until scan is completed.

sfc /scannow

DISM /Online /Cleanup-Image /CheckHealth

DISM /Online /Cleanup-Image /ScanHealth

DISM /Online /Cleanup-Image /RestoreHealth

Quick note: While the command is running, it's expected to see the process stuck at 20 or 40 percent. After a few minutes, the process will complete successfully.

Once you complete the steps, the Deployment Image Servicing and Management tool will connect to the Windows Update servers to download and replace any damaged files in the local image for Windows 10 as necessary.

3. Close the command prompt.

Feel free to reach back if you need any further assistance.

Hope this help. Have a good day.

Thank you.

Jerico T.

Independent Advisor