Windows Update settings not loading

Question

My windows update settings have not been loading for some time now and I have tried everything I could find to try and fix this but nothing seems to work. Whenever I run the update troubleshooter it doesn't find anything wrong and the windows update service is turned on.

Can anyone help with this?

Answer 1

Hello Dorian,

I'm John an Independent Advisor and a Windows user like you. I'll be happy to assist you today. What is your current Windows version and edition? Press Start then click Settings(Gear icon), select System then About.

Please try the following methods below.

**Make sure Windows Update and Background Intelligent Transfer services are available and running.

Click Start, type services.msc in the Start Search text area, and then click services.msc in the programs list. If you are prompted for an administrator password or for a confirmation, type the password, or click Continue.

Double-click Background Intelligent Transfer Service.

If the Startup status lists Stopped, click Start and then click OK. If the status is Running, right click then select Restart

Double-click Windows Update.

If the Startup status lists Stopped, click Start and then click OK. If the status is Running, right click then select Restart

**Reset Windows Update Components

https://www.tenforums.com/tutorials/24742-reset...

**You can also check the additional methods in the support article below if it helps.

https://support.microsoft.com/en-us/windows/tro...

Kindly let me know if this helps or if you have any further concerns.

Kind regards,

John DeV

Independent Advisor

Standard Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Answer 2

I have windows 10 pro and the version is 1903

Answer 3

Hello Dorian,

Thank you for updating me with that information. Please try the suggested methods in my previous response and let me know how it goes.

If the issue still persists, Please try performing a Repair Install of Windows 10 with an In-place Upgrade. It will definitely help in resolving update errors. Performing this can repair broken operating system files while your personal files, settings and installed applications will not be affected.

**Few things to check on the PC

1. Back up your personal data and files to an external hard drive, USB thumb drive.
2. Ensure you are signed in or have administrator rights to do a repair install
3. Unplug all external peripherals except for the Mouse, Keyboard, and LAN cable before starting
4. Disable or uninstall any 3rd party Anti-Virus program to prevent it from interfering with the upgrade

Download the media creation tool(Click Download tool now) and save it to your computer.

https://www.microsoft.com/en-us/software-downlo...

Open the tool and select Upgrade this PC now.

Make sure to select Keep personal files and apps.

It might take some time to install Windows 10. Your computer will restart a few times, Make sure you don’t turn off your PC

Kindly let me know if this helps or if you have any further concerns.

Kind regards,

John DeV

Independent Advisor

Answer 4

I installed the media creation tool and proceeded to install windows. It got to around 50% before stopping and a window popped up saying that the install has failed

Answer 5

Hello Dorian,

Thank you for updating me with that information. I apologize that this did not resolve the issue. Please check if your system is using a Conexant Audio driver.

Open Device manager, expand Sound, video and game controllers. Please check if there's a Conexant audio driver in the list.

If the In-place upgrade did not work, please consider performing a Reset this PC with Keep my files option selected.

Press Windows key+I to open Settings

Select Update and Security > Recovery

Under Reset this PC, click Get Started

Make sure to select Keep my files option

Wait for the process to complete.

Please check the support article below for more details.

https://support.microsoft.com/en-us/windows/rec....

Kindly let me know if this helps or if you have any further concerns.

Kind regards,

John DeV

Independent Advisor