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Anonymous
2021-06-20T12:10:50+00:00

Files Explorer does not recognize my USB3.0 memory stick but in Dev Mgr under Disk Drives it is clearly there. Also in Dev Mgr under other devices it is Unknown Device. When I remove the memory stick the msg clears.  Please advise on how to get file explorer to recognize the USB3.0 memory stick.

Also, under Disk Drives I checked that the driver for this memory stick was up-to-date.

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2021-06-21T15:22:36+00:00

    Can you restart the computer in Safe Mode and see if the memory stick works without issue.

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  2. Anonymous
    2021-06-21T14:21:50+00:00

    Additional info Ids: STORAGE\Volume indicated 2 times.

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  3. Anonymous
    2021-06-21T14:04:30+00:00

    the 1st Unknown Device is: STORAGE\VOLUME{1620C64E-D1BB-11EB-BAAE-BCAEC58E9847}#0000000000100000

    the 2nd Unknown Device is: STORAGE\VOLUME\_??_USBSTOR#DISK&VEN_INTENSO&PROD_ULTRA_LINE&REV_1100#22009095400795&0#{53F56307-B6BF-11D0-94F2-00A0C91EFB8B}

    thanks for your reply and I wait for your reply to the info provided above.

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  4. Anonymous
    2021-06-20T13:51:51+00:00

    Hi JohannaBell-Hartl, I am auggy, an Independent Advisor.

    In the Device Manager right-click the "Unknown Device" > Properties > Details, then choose "Hardware Ids" from the drop-down menu under "Property".

    What is listed under "Value" ?

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