two finger scroll wont work

Question

ive tried to fix this issue many times with all the methods I found on this forum and different websites but they never worked, I have an Asus rog gl552vw  if that helps, I've do not know how to uninstall a driver without uninstalling the touchpad if that would help

Answer 1

Hi Jeffgates2 -

I see, if that's the case, let's try to perform a system restore.

System Restore

• System restore is where it will take your computer settings back to an earlier point in time where everything is working fine.

1. Open the run box by pressing Windows Key + R and type rstrui.exe then press enter.
2. System restore windows will open. Normally it will suggest a restore point(Sometimes it doesn't), if it does, select the 2nd option to select more restore points.
3. Select your desired restore point date and time.
4. Once selected, hit next and finish.

Windows will restart itself to start system restore. System restore might take some time to complete and it is very important that system restore must not be interrupted during restore process as it might damaged the operating system. System restore will take at least 20 minutes or more depending on the content of the computer and the changes on the settings that was done prior to the date selected. System restore will also removed application , updates and drivers installed prior to the date selected.

DISCLAIMER:

System Restore is a recovery tool for Windows that allows you to reverse certain kinds of changes made to the operating system. System Restore is used to return important Windows files and settings—like drivers, registry keys, system files, installed programs, and more—back to previous versions and settings. Being said all applications and changes made prior to the date selected will be removed and needs to be re-installed if its needed.

Please keep me posted for the result.

Thank you,

Jerico T.

Answer 2

when I go to additional settings, it just brings me to the mouse properties page. Also, I think it might be something wrong with my touchpad because my two-finger scroll worked a few days ago and it randomly just stopped.

Answer 3

Hi Jeffgates2 -

Thank you for your response and I apologize that the given methods did not work. Please try the steps below.

1. Open settings by pressing windows key + I
2. Select Devices
3. On the left pane select Touchpad
4. On the right side select Additional settings
5. Select Device Settings
6. Click the Settings button
7. Another windows will pop-up, select Double-click scrolling to expand it
8. Select Two-finger scrolling
9. Make sure to put a check on Enable vertical scrolling and Enable horizontal scrolling
10. Click Apply button then click the Ok button, check if it fixes your concern.

Regards,

Jerico T.

Answer 4

ive tried updating the drivers but it doesn't help and I cant rollback the the drivers

Answer 5

Hi Jeffgates2 -

I'm Jerico T., one of the Independent Advisor and a fellow Windows 10 user like you. I understand that you're having some issues right now, let us sort things out.

Please try to perform the methods below and check if any of the methods will fix your concern.

Method 1: Update Driver

1. Open run box by pressing Windows Key + R and type devmgmt.msc then hit enter
2. Locate and expand Mice and other pointing devices
3. Right-click HID-compliant mouse and select Update driver
4. Select Search automatically for drivers
5. Wait for the process to complete, once completed, restart your computer and check if it resolves your issue.

Method 2: Roll-back driver

1. Open run box by pressing Windows Key + R and type devmgmt.msc then hit enter
2. Locate and expand Mice and other pointing devices
3. Right-click HID-compliant mouse and select Update driver
4. Select Browse my computer for drivers
5. Select Let me pick from a list of available drivers on my computer
6. Select any older driver from the list and click next
7. Wait for the process to complete, once completed, restart your computer and check if it resolves your issue.

If you need any further assistance, please don't hesitate to reach back.

Hope this help. Have a good day.

Thank you.

Jerico T.

Independent Advisor