Good day! I'm Raniel, an Independent Advisor and a Microsoft user like you.
Just to clarify, did you make any changes to your machine before encountering this issue?
Aside from updating your Windows, kindly run the SFC and DISM command as well to repair system files
- On the search bar, type "command prompt" and select Run as administrator
- Type the following commands in order
sfc /scannow then press Enter
Dism.exe /online /cleanup-image /CheckHealth then press Enter
Dism.exe /online /cleanup-image /ScanHealth then press Enter
Dism.exe /online /cleanup-image /RestoreHealth then press Enter
Once done, perform a clean boot and check again: https://support.microsoft.com/help/929135/how-t...
If that didn't work, kindly enable the "built-in" administrator account to isolate the issue:
- On your search bar, type command prompt and select "run as administrator"
- On the command prompt window, type
net user administrator /active:yesand press Enter - Reboot your machine, then login to your admin account, and check if you'll encounter the same issue.
Note: If you don't encounter the issue on the built-in administrator account, I suggest that you create a new user account (go through the steps under "My computer is in a workgroup") . Please refer to this article as a guide: https://support.microsoft.com/help/14039/window...
I hope this helps. Good luck!