Locked outta computer

Question

HP monitor has self contained operating system with Microsoft Windows 10, which currently is in a deep freeze and has disabled the keyboard and mouse, any how-to's on fixing it? Oh, the  monitor  is touch  screen  but seems  unresponsive, is  there  a power on/off  back  door? Because that's  about all I  am  able to  do.

Answer 1

Hi Schroeder1968,

I am Dave, an Independent Advisor, I will help you with this.

Start your PC, just as Windows attempts to load (spinning dots), press and hold Power Button for 5 - 10 seconds to perform a Hard Shut Down

Do this twice

On the third start Windows will boot into the Recovery Environment and from there you can access System Repair, Safe Mode, Command Prompt... etc.

Please try each option one at a time, then see of Windows will boot.

Go to Troubleshoot - Advanced Option - Startup Repair

See if Windows startup can repair itself

Go to Troubleshoot - Advanced Option - System Restore

Check to see if you have a restore point you can go back to

If you do not have a Restore Point, go to Troubleshoot - Advanced Option - Startup Settings and click Restart

Upon restart, press 4 to enter Safe Mode

Once in Safe Mode, backup your data if you do not already have a backup

Open Device Manager and check to make sure all your Drivers are up to date

Reboot to see if Windows will start Normally

If the above fails, go to Troubleshoot - Advanced Options - Reset this PC

Choose to keep your files and apps, just your files or to keep nothing

Then start the Reset