Random BSOD on multiple devices

Question

Random BSOD on multiple devices

Anonymous

Hello,

I have a HP ProBook 450 G6, HP EliteBook 850 G5, and a HP EliteBook 850 G7 that all keep crashing at random times. All three machines are fully up to date running 21H1. I have collected mini dumps from all 3 and they are all showing crashes on rtump64x64.sys and Wdf01000.sys. The 850 G7 is a machine that was unboxed on Friday June 18. I have run hardware diagnostics, sfc /scannow, dism /online /cleanup-image /restorehealth, hp suppoort assistant to ensure all drivers are up to date. I uninstalled our AV (Bitdefender) off one to ensure that wasn't the issue. Anyone have any idea what might be causing this or experiencing the same issues?

Link to 3 of the mini dump files

https://1drv.ms/u/s!BEiGwpkdenzGi1n362RtjhkT7XyK?e=1lcsuq

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

3 answers

Answer 1

Anonymous

Seems there is a problem with some Realtek drivers. You may find a long thread at Lenovo support forum with discussing the same problem.

0 comments

Answer 2

Anonymous

Thanks for the response. The only thing used for installing drivers would have been windows update and HP support assistant. I will reinstall the drivers and see what happens. Weird that it’s happening to 4 different machines though

0 comments

Answer 3

Hi Stephen,

My name is Igor, I'm Independent Advisor. I have 12 Microsoft MVP awards. It's a pleasure for me to help others and I'll do all my best to help you.

Seems your rtump64x64.sys file is corrupted. Please reinstall all Realtek drivers from HP support site.

Did you use any third party tools for driver installation, e.g. DriverBooster, DriverEasy and so on?

Share via

Random BSOD on multiple devices

3 answers