Winstop Error

Question

When I am online and using Edge, my computer suddenly freezes and then the blue screen with the winstop error appears. Then it restarts and I can log in again.

How do I fix this? It is annoying. By the way, this computer is rather new.

textech72

Answer 1

Thank you for the informations.

I also recommend that you run the Dell tool below to check all your computer's drivers.

Download the tool and run the scan, if you have updates, install them.

https://dl.dell.com/FOLDER05312735M/5/Dell-Upda...

Answer 2

I updated my computer with the Dell Support Assistant and so far everything is running fine.

Thank you for your help

Answer 3

I have a Dell Inspirion 3671 desktop computer which was purchased Aug of 2020.

I haven't tried the solutions yet but will

Answer 4

Hello, how are you?

Welcome to the Microsoft Community!

My name is Paloma B., I'm an independent advisor, I'm here to help you in the best possible way.

Could you please share with me what is the make and model of your computer?

Analyzing the information presented, I recommend that you follow the guidelines below, please, to try to solve this problem.

First, I recommend downloading and running the tool on the link below, please, for a system check and update:

https://go.microsoft.com/fwlink/?LinkID=799445

Verify that the problem is resolved.

If it persists, based on your equipment model, go to the manufacturer's website and download compatible and updated drivers, and reinstall them. Follow the guidelines on the link below, please.

https://support.microsoft.com/en-us/help/402844...

Verify that the problem is resolved.

If the problem persists, please follow the next guidelines.

Important: at the end of each method, check if the problem has been solved. If it persists, proceed to the next one.

SFC, DISM and CHKDSK.

Use a Windows disk, file and image correction tool

1. On the desktop, press the Windows + X keys, and select Windows Powershell (Admin);
2. Copy and paste the following commands, one line at a time, followed by Enter:

sfc /scannow

dism /online /cleanup-image /CheckHealth

dism /online /cleanup-image /restorehealth

chkdsk /f /r /b

To schedule a disk check, confirm with the S key and press Enter, and restart the equipment.

*** IMPORTANT ***

This is a process that can take some time to complete.

I await news.

If these procedures helped you in any way, please click on "I solved my problem" and also mark as an answer, so you can help others users.

We will always be available for whatever you need!