Error on Use

Question

Error on Use

Anonymous

I got this Error message three days ago and from then I couldn't Install any application. Please give me a way to solve this problem below.
Please reply my ASAP because I cant do anything on my laptop until now.

Many thanks.

Problem signature:

Problem Event Name: BEX

Application Name: frircwj

Application Version: 4.0.0.0

Application Timestamp: 60b4ee57

Fault Module Name: StackHash_0a9e

Fault Module Version: 0.0.0.0

Fault Module Timestamp: 00000000

Exception Offset: 00008250

Exception Code: c0000005

Exception Data: 00000008

OS Version: 6.1.7601.2.1.0.256.48

Locale ID: 1066

Additional Information 1: 0a9e

Additional Information 2: 0a9e372d3b4ad19135b953a78882e789

Additional Information 3: 0a9e

Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

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Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer 1

Please clarify what you mean by "I can't do anything on my laptop." Do you mean that Windows doesn't open? Can you use anything at all, for example, Notepad? Did you post your question here using the same laptop?

What were you doing when the error first happened?

The application name in the error report -- frircwj -- looks suspiciously like malware. What antimalware software is installed on your laptop?

Also see the comments from BossDweeb here: https://answers.microsoft.com/en-us/windows/forum/all/windows-7-bex-errors/39f8ac4b-b9bc-413b-92a4-4ad072bb070a but I would suggest not disabling your antivirus until you can identify what "frircwj" might be.

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Error on Use

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