0x9F_3_POWER_DOWN_ndis!ndisWaitForKernelObject

Question

Hello, since last windows update, my computer con't power off after entering in standby mode.

Dump file analyse points to ndis.sys file default.

You can download dump file following this link: https://miysis.eu:5001/d/s/629207835617574732/5CF3QudkS7b3BtwIXgGutAUEOy4v557R-fL.gDThluwg_ How can I fixe safely these issue ?

BUGCHECK_CODE: 9f

BUGCHECK_P1: 3

BUGCHECK_P2: ffffb58e279d2570

BUGCHECK_P3: fffff48e4909f750

BUGCHECK_P4: ffffb58eaa6f5260

DRVPOWERSTATE_SUBCODE: 3

FAULTING_THREAD: ffffb58e4e64f040

CUSTOMER_CRASH_COUNT: 1

PROCESS_NAME: System

STACK_TEXT:
fffff48e54358fb0 fffff8050fc0c970 : 0000000000000008 ffffb58effffffff 0000000000000000 ffffb58ea60c0118 : nt!KiSwapContext+0x76
fffff48e543590f0 fffff8050fc0be9f : 0000000000000000 0000000000000000 fffff48e543592b0 ffffb58e24295cf8 : nt!KiSwapThread+0x500
fffff48e543591a0 fffff8050fc0b743 : 0000000000000000 fffff48e00000000 fffff8051347b300 ffffb58e4e64f180 : nt!KiCommitThreadWait+0x14f
fffff48e54359240 fffff805134a98a1 : fffff48e543593f0 fffff80500000000 fffff805134af400 ffffb58e3a3ea100 : nt!KeWaitForSingleObject+0x233
fffff48e54359330 fffff805134ec223 : ffffb58ea6cddb60 ffffffffffffffff fffff48e54359470 ffffb58e4c586a60 : ndis!ndisWaitForKernelObject+0x21
fffff48e54359370 fffff805134d154c : ffffa58200000000 fffff80500000001 ffffffffffffffff ffffb58e3a3ea1a0 : ndis!ndisUnbindProtocolOpen+0x393
fffff48e543594f0 fffff805134d1383 : ffffa582efe46da0 fffff48e543596a0 ffffb58e3a3ea1a0 ffffb58e3a3eb590 : ndis!ndisUnbindEachProtocolOpenOnMiniport+0xcc
fffff48e54359540 fffff805134c2c00 : 0000000000000000 fffff48e543596a0 000000000000000a ffffb58e3a3eb590 : ndis!ndisPauseProtocol+0x107
fffff48e543595a0 fffff805134b5a48 : ffffb58e3a3ea1a0 ffffb58e3a3ea1a0 ffffb58e3a3eb608 ffffb58e3a3eb590 : ndis!Ndis::BindEngine::Iterate+0xd10c
fffff48e54359720 fffff805134af082 : ffffb58e3a3eb590 fffff48e54359900 0000000000000000 0000000000000000 : ndis!Ndis::BindEngine::UpdateBindings+0x98
fffff48e54359770 fffff805134af0e8 : ffffb58e3a3eb590 0000000000000000 ffffb58e3a3eb590 fffff805134ac917 : ndis!Ndis::BindEngine::DispatchPendingWork+0x76
fffff48e543597a0 fffff805133f46f2 : ffffb58e3a3ea1a0 fffff48e54359980 ffffb58eaa6f5260 ffffb58eaa6f5260 : ndis!Ndis::BindEngine::ApplyBindChanges+0x54
fffff48e543597f0 fffff805133c3e4d : 0000000000000000 ffffb58e3a3ea1a0 ffffb58e3a3ea1a0 fffff805134aef26 : ndis!ndisPrepForLowPowerCommon+0x30876
fffff48e543598e0 fffff805133c49a9 : 0000000000000004 ffffb58eaa6f5260 ffffb58e3a3ea1a0 fffff805133be0b8 : ndis!ndisPrepForLowPower+0x1d
fffff48e54359930 fffff805133c524e : 0000000000000000 ffffb58e00000004 ffffb58e3a3ea1a0 ffffb58eaa6f53c0 : ndis!ndisSetSystemPower+0x191
fffff48e543599b0 fffff805133c6654 : ffffb58eaa6f5260 ffffb58e279cdd00 ffffb58eaa6f53c0 ffffb58e3a3ea1a0 : ndis!ndisSetPower+0x10a
fffff48e54359a10 fffff8050fd9cef9 : ffffb58e4e64f040 fffff48e54359af0 ffffb58eaa6f5260 ffffb58e3a3ea050 : ndis!ndisPowerDispatch+0x114
fffff48e54359a70 fffff8050fcf5345 : fffffffffa0a1f00 fffff8050fd9cd20 ffffb58e4c8fddb0 00000000000001aa : nt!PopIrpWorker+0x1d9
fffff48e54359b10 fffff8050fdfe1e8 : ffff8a8122240180 ffffb58e4e64f040 fffff8050fcf52f0 ffffb58e27fe00a0 : nt!PspSystemThreadStartup+0x55
fffff48e54359b60 0000000000000000 : fffff48e5435a000 fffff48e54353000 0000000000000000 0000000000000000 : nt!KiStartSystemThread+0x28

STACK_COMMAND: .thread 0xffffb58e4e64f040 ; kb

SYMBOL_NAME: ndis!ndisWaitForKernelObject+21

MODULE_NAME: ndis

IMAGE_NAME: ndis.sys

IMAGE_VERSION: 10.0.19041.1082

BUCKET_ID_FUNC_OFFSET: 21

FAILURE_BUCKET_ID: 0x9F_3_POWER_DOWN_ndis!ndisWaitForKernelObject

OS_VERSION: 10.0.19041.1

BUILDLAB_STR: vb_release

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

FAILURE_ID_HASH: {72c8f05e-7820-a1d9-f367-64bcbf47c096}

Thanks for your help

Answer 1

Hello, I'm independent advisor A&K. I'm glad to be able to help you.

The dump file you provided shows that there is a problem with the network driver, which may be caused by a driver error or a damaged network card. Please try to uninstall and reinstall the latest version of the network card driver downloaded from the official website.

I will keep to follow up until the problem is solved. My English is not good. If you don't understand my words, please let me know.