Share via

BSOD error! Please help!

Anonymous
2021-07-11T07:02:09+00:00

Hi,

Had recurrent blue screen issues on installing Windows 10 and so re-installed Windows. Got blue screen when the PC goes to sleep mode. Now I got one more BSOD while working in my intuos in Krita app and Edge open. Updated my nvidia driver and chipset driver and monitoring. Please help!

My system config

OS Name Microsoft Windows 10 Home

Version 10.0.19043 Build 19043

Processor AMD Ryzen 7 3700X 8-Core Processor, 3600 Mhz, 8 Core(s), 16 Logical Processor(s)

BIOS Version/Date American Megatrends International, LLC. A.D0, 20-05-2021

SMBIOS Version 2.8

BIOS Mode UEFI

BaseBoard Product MPG X570 GAMING PLUS (MS-7C37)

Installed Physical Memory (RAM) 32.0 GB

Graphics card Nvidia Geforce 2060 Super

Dump file info

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

KERNEL_SECURITY_CHECK_FAILURE (139)
A kernel component has corrupted a critical data structure.  The corruption
could potentially allow a malicious user to gain control of this machine.
Arguments:
Arg1: 000000000000001e, Type of memory safety violation
Arg2: ffffeb80b28538f0, Address of the trap frame for the exception that caused the BugCheck
Arg3: ffffeb80b2853848, Address of the exception record for the exception that caused the BugCheck
Arg4: 0000000000000000, Reserved

Debugging Details:
------------------

*** WARNING: Unable to verify checksum for win32k.sys

KEY_VALUES_STRING: 1

    Key  : Analysis.CPU.mSec
    Value: 3092

    Key  : Analysis.DebugAnalysisManager
    Value: Create

    Key  : Analysis.Elapsed.mSec
    Value: 35106

    Key  : Analysis.Init.CPU.mSec
    Value: 343

    Key  : Analysis.Init.Elapsed.mSec
    Value: 37086

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 86

    Key  : FailFast.Name
    Value: INVALID_NEXT_THREAD

    Key  : FailFast.Type
    Value: 30

    Key  : WER.OS.Branch
    Value: vb_release

    Key  : WER.OS.Timestamp
    Value: 2019-12-06T14:06:00Z

    Key  : WER.OS.Version
    Value: 10.0.19041.1

BUGCHECK_CODE:  139

BUGCHECK_P1: 1e

BUGCHECK_P2: ffffeb80b28538f0

BUGCHECK_P3: ffffeb80b2853848

BUGCHECK_P4: 0

IMAGE_NAME:  ntkrnlmp.exe

MODULE_NAME: ntkrnlmp

FAULTING_MODULE: fffff80017200000 nt

TRAP_FRAME:  ffffeb80b28538f0 -- (.trap 0xffffeb80b28538f0)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000000 rbx=0000000000000000 rcx=000000000000001e
rdx=0000000000000001 rsi=0000000000000000 rdi=0000000000000000
rip=fffff8001748b91a rsp=ffffeb80b2853a80 rbp=0000000000000000
 r8=00000000ffffffff  r9=000000000000ffff r10=00000000fffffffe
r11=0000000000000000 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl nz na pe nc
nt!KiGroupSchedulingGenerationEnd+0xfa:
fffff800`1748b91a cd29            int     29h
Resetting default scope

EXCEPTION_RECORD:  ffffeb80b2853848 -- (.exr 0xffffeb80b2853848)
ExceptionAddress: fffff8001748b91a (nt!KiGroupSchedulingGenerationEnd+0x00000000000000fa)
   ExceptionCode: c0000409 (Security check failure or stack buffer overrun)
  ExceptionFlags: 00000001
NumberParameters: 1
   Parameter[0]: 000000000000001e
Subcode: 0x1e FAST_FAIL_INVALID_NEXT_THREAD 

BLACKBOXBSD: 1 (!blackboxbsd)

BLACKBOXNTFS: 1 (!blackboxntfs)

BLACKBOXPNP: 1 (!blackboxpnp)

BLACKBOXWINLOGON: 1

CUSTOMER_CRASH_COUNT:  1

PROCESS_NAME:  System

ERROR_CODE: (NTSTATUS) 0xc0000409 - The system detected an overrun of a stack-based buffer in this application. This overrun could potentially allow a malicious user to gain control of this application.

EXCEPTION_CODE_STR:  c0000409

EXCEPTION_PARAMETER1:  000000000000001e

EXCEPTION_STR:  0xc0000409

STACK_TEXT:  
ffffeb80`b28535c8 fffff800`17608b69     : 00000000`00000139 00000000`0000001e ffffeb80`b28538f0 ffffeb80`b2853848 : nt!KeBugCheckEx
ffffeb80`b28535d0 fffff800`17608f90     : 00000000`00000000 00000000`00000000 ffff9481`0ca99180 fffff800`1750f92a : nt!KiBugCheckDispatch+0x69
ffffeb80`b2853710 fffff800`17607323     : ffffcf8d`bd7871b0 00000000`00000002 00000000`00000001 00000000`00000000 : nt!KiFastFailDispatch+0xd0
ffffeb80`b28538f0 fffff800`1748b91a     : ffff9481`fffffffe ffff9481`ffffffff 00000000`00000000 00000000`00000000 : nt!KiRaiseSecurityCheckFailure+0x323
ffffeb80`b2853a80 fffff800`1748d3be     : ffff9481`0ca99180 00000000`00000000 00000000`002ce8fe 00000000`00000000 : nt!KiGroupSchedulingGenerationEnd+0xfa
ffffeb80`b2853ad0 fffff800`1748c948     : 00000000`00000000 00000000`00000000 00000000`00000000 ffffeb80`b2853b80 : nt!KiGroupSchedulingQuantumEnd+0xce
ffffeb80`b2853b60 fffff800`175fa714     : ffffffff`00000000 ffff9481`0ca99180 ffff9481`0caa4440 ffffcf8d`c92d0080 : nt!KiQuantumEnd+0x148
ffffeb80`b2853c60 00000000`00000000     : ffffeb80`b2854000 ffffeb80`b284e000 00000000`00000000 00000000`00000000 : nt!KiIdleLoop+0xb4

IMAGE_VERSION:  10.0.19041.1083

STACK_COMMAND:  .thread ; .cxr ; kb

FAILURE_BUCKET_ID:  0x139_1e_INVALID_NEXT_THREAD_IMAGE_ntkrnlmp.exe

OS_VERSION:  10.0.19041.1

BUILDLAB_STR:  vb_release

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

FAILURE_ID_HASH:  {64929928-a824-2134-285e-71128496d311}

Followup:     MachineOwner
---------
Windows for home | Windows 10 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

12 answers

Sort by: Most helpful
  1. DaveM121 891.1K Reputation points Independent Advisor
    2021-07-11T09:01:43+00:00

    Okay Anand, I will be here.

    Was this answer helpful?

    0 comments No comments
  2. Anonymous
    2021-07-11T09:00:06+00:00

    Hi Dave,

    I have already ran mem test86 before clean installing the OS and it showed no issues

    Will try out option 2 and come back.

    Thanks!

    Was this answer helpful?

    0 comments No comments
  3. DaveM121 891.1K Reputation points Independent Advisor
    2021-07-11T08:33:00+00:00

    Hi Anand,

    Your minidump files just indicate memory (RAM) corruption no specific driver is listed

    1

    The best option is to download the widely available free utility MemTest86, then run a full 4 pass scan with that to test your RAM for physical errors

    2

    If no RAM errors are found, to try to force Windows 10 show any faulting drivers, the best option would be to turn on Driver Verifier, let your PC crash 3 times, then you must turn off Driver Verifier, and finally, upload any newly created minidump files

    https://answers.microsoft.com/en-us/windows/for...

    Was this answer helpful?

    0 comments No comments
  4. Anonymous
    2021-07-11T08:29:40+00:00

    Hi Dave,

    Thank you for helping out. Please find the minidump (which happened today morning) zip file link as below https://1drv.ms/u/s!ApmUQNza6pikh0XpjDEZkDK-0Wa-?e=h1GgUe

    Currently updated the chipset driver, graphic card drivers to the latest and monitoring for any crash error.

    Was this answer helpful?

    0 comments No comments
  5. DaveM121 891.1K Reputation points Independent Advisor
    2021-07-11T07:35:12+00:00

    Hi Anand,

    I am Dave, an Independent Advisor, I will help you with this.

    Please check to see if your PC is producing any minidump files, I will check those to see if they provide any insight into a potential cause of the system crashes.

    Open Windows File Explorer.

    Navigate to C:\Windows\Minidump

    Copy any minidump files onto your Desktop, then zip those up.

    Upload the zip file to the Cloud (OneDrive, DropBox... etc.), then choose to share those and get a share link.

    Then post the link here to the zip file, so we can take a look for you.

    Was this answer helpful?

    0 comments No comments