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Locked out of authenticator app since deleted by mistake

W Jessalyn Esther 6 Reputation points
2021-06-06T13:31:58.88+00:00

Hi,

I accidentally deleted the Microsoft authenticator app and unfortunately did not have a backup. Now after re-installing the app, while trying to add the school account back, it's asking for verification code again. I'm unable to get the QR code also since the website security page login also requires verification code. Due to this, I'm completely locked out of my account. Can you please suggest a solution for this issue.

Regards, Wilson Pradeep

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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  1. Cristian SPIRIDON 4,481 Reputation points
    2021-06-06T13:53:49.397+00:00

    Hi,

    You can go to myaccount.microsoft.com and then to Security Info and delete your Authenticator App Sign in method and then add again. (You need to have registered your phone number as a sign in method)

    If you are locked out from your account you may need to ask an administrator to reset your Sign in methods.

    Hope this helps.

    Cristian

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