Random BSOD error

Question

Hello. My laptop just randomly crashed, and the stop code showed "SYSTEM_SERVICE_EXCEPTION"

here is the image of reliability history showing all the errors i've received. I wonder what could be the cause of this? Thank you.

Answer 1

Hi MoogieTf2,

Your minidump files indicates a device driver named mfehidk.sys and memory (RAM) corruption.

1

mfehidk.sys is known to be associated to McAfee Security, temporarily uninstall that using the McAfee Removal tool they provide on their website, then wait to see if your system stabilizes, then if you want to continue using McAfee, download and install the latest version they provide

2

If that does not solve the crashes, go to the support page for your PC or Motherboard on the manufacturers website, then from there, download and install the version of Chipset drivers they recommend and while there, check for any BIOS update that may need to be installed

3

Wait to see if your system stabilizes, if not, the best option is to download the widely available free utility MemTest86, then run a full 4 pass scan with that to test your RAM for physical errors

Answer 2

Hello  again  sir.  

So  i  have  just  uninstalled  mcafee.  I will  now  check if crashes  will  still  occur. I  will  report  back  here  if  things  did  not  grt  resolved.  Thank  you  for  your  assistance.

Answer 3

Good afternoon sir.

Here is the zipped file for the minidump i found in the directory you have given. Please notify me if you cannot access the file.

https://drive.google.com/file/d/12_H41HG09yfy1gaK9m54zZVKZZZOGtDY/view?usp=sharing

Answer 4

Hi MoogieTf2,

I am Dave, an Independent Advisor, I will help you with this.

Please check to see if your PC is producing any minidump files, I will check those to see if they provide any insight into a potential cause of the system crashes.

Open Windows File Explorer.

Navigate to C:\Windows\Minidump

Copy any minidump files onto your Desktop, then zip those up.

Upload the zip file to the Cloud (OneDrive, DropBox... etc.), then choose to share those and get a share link.

Then post the link here to the zip file, so we can take a look for you.

Answer 5

well one of the system services probably crashed or couldnt do something services can be checked in task manager under the services tab if this is a one time thing then dont worry if it is a re occouring thing then we could have a problem on our hands