WHEA_UNCORRECTABLE_ERROR BSOD

Question

So, I've been getting the WHEA_UNCORRECTABLE_ERROR BSOD multiple times a day for a little under a month now. I cannot offer the dump files since everytime the BSOD happens the event log record "Dump file was not created due to error during dump file creation". I've tried to troubleshoot hardware issues but I cannot find any fault in them and just yesterday I could game for multiple hours straight without interruption. Today though I had another BSOD as soon as I logged onto my computer. Can anyone help me out?

My specs:

Processor: AMD Ryzen 5 1400

GPU: NVIDIA GeForce GTX 1070

RAM: 8GB DDR4

Answer 1

Hi, and thanks for the fast reply.

1. My Windows version is 20H2 (OS Build 19042.1052)
2. My computer is an Acer Aspire gx-281 with a 256 GB Intel SSD
3. I get the BSOD pretty much randomly but mainly at/very soon after startup. At first I thought the BSODs happened when a lot of processes where happening at the same time. But after stress testing my CPU and RAM i had no BSODs . And today I've had but one BSOD (the one I mentioned in my post) and I've been using my computer pretty heavily.
4. No recent changes have been made to the computer before these BSODs started happening. Although I had a broken soundcard connected to my computer when the BSODs started but replacing it didn't fix the issue.

I did the steps you suggested. We'll have to see if it had any help even though I don't think my GPU was the issue but we'll see.

Were the registry editing values supposed to be hexadecimal or decimal?

Thanks again for the help

Answer 2

Hi,

Thank you for writing to Microsoft Community Forums.

We understand your concern as you are receiving Blue Screen of Death, with stop code WHEA_UNCORRECTABLE_ERROR bug check has a value of 0x00000124. This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).

In order to get clarity and to assist you accordingly, please reply with the answers to the questions below:

• What is the Version and Build of Windows 10 installed on the PC? (Type winver in Windows search/Run command)
• What is the make and model of the PC?
• When do you get the bluescreen error?
• Are you aware of any changes on the PC prior to this issue?

Let us try few steps

Step 1: Disable hardware acceleration

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Note:  Important this section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs.

Follow the steps to take backup of registry.

Refer the article to Create a system restore point.

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1. Press Windows + R key to open Run command.
2. Type Regedit and hit the Enter key.
3. When the Registry Editor opens, navigate to the following location: HKEY_CURRENT_USER/Software/Microsoft/Avalon.Graphics
4. Find DisableHWAcceleration on the right pane.
5. If missing then right-click on the blank area on the right pane and click New > DWORD (32-bit) Valueand name it DisableHWAcceleration.
6. Double click on DisableHWAcceleration and set its value to 1to disable hardware acceleration on your Windows 10.
7. Click OK, close registry editor and restart the PC to check.

Step 2: Remove and reinstall the driver.

We would recommend you to **** create a restore point before you proceed with the steps, refer the article to Create a system restore point.

1. Press Windows + X key and select Device Manager from the context menu.
2. Spot and expand the Display adapters.
3. Right click on the driver and select “Uninstall”
4. Check the box beside “Delete the driver software for this device”
5. Then download and install the latest version of the driver again from NVidia website

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Step 3: Add registry key

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Registry disclaimer: Important this section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs.

Please take a backup of the registry. Follow the steps given in the link below:

How to back up and restore the registry in Windows

1. Open the Run dialog box by pressing the Windows key and the R key together.
2. Type Regedit and hit the Enter key.
3. When the Registry Editor opens, navigate to the following location: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\GraphicsDrivers
4. Right click on the right side panel and click on New > DWORD (32-bit) Value.
5. Set the name of this newly created DWORD as TdrDelay*.*
6. Double click on the newly created DWORD and set its value as 10

Meanwhile, you may refer the steps as mentioned in this article: **** How to fix WHEA_UNCORRECTABLE_ERROR

Additionally, refer the steps as mention in this article: Troubleshoot blue screen errors **** refer (While using my device)

Regards,

Aditya Roy

Microsoft Community – Moderator