USB Headset problems

Question

Hi I recently bought a new set of headphones with USB connector since the old ones i have have this problem when I connect them to my computer, the speaker icon on the bottom right corner starts flickering like crazy and doesn't let me choose which audio device I want to use as soon as i plug the USB headset in, now i thought it was my headphones now that I bough new ones same type of connection (USB) and they do the same thing so I am now certain that it is my computer it is an Acer Nitro 5 just got this PC about a month ago I already uninstalled the EPIC games launcher STeam and a few other fames i had already installed thinking one of those was the problem but nothing. already updated disable enabled restart my PC for audio device on device manager and sill nothing, somehow i managed to get the speaker working on the headset but mic still not working as soon as I enable the mic from the headset it starts flickering, any help please? I bough these because i need them for work

Answer 1

Hi, I'm Mario, an independent advisor and I'd be happy to help with your issue.

We are sorry about what happened.

To begin to try to help you with this problem, it would be very good for you to perform a clean boot of windows so that we can identify exactly what is going on.

Initialization clean:

1. Press the Windows + R keys, type MSConfig and click Ok.
2. On the Services tab, click Hide Microsoft Services.
3. Click Disable All.
4. On the Program Startup tab, click Open Task Manager.
5. Disable all applications, one at a time.
6. Apply the changes and restart the equipment.

Note: This process will not affect the operation of your applications, they will just not start with the operating system. Later, you can activate them again.

Connect to another USB port and do the test, if the difficulty persists, please contact us again.

Kind Regards,

Mario B.