MS error message Error status0x0000020 causing problems

Question

After a recent update I now have an error message coming up that may be familiar to some. I believe the problem is stopping me getting access to my Dell Support app which makes things even worse. I would really be grateful for some simple solutions as I am not a programmer just a user.

The message is C\Program\Files\WindowsApps\Microsoft.VCLibs.140.00_14.0.30035.0x64_8wekyb3d8bbwe\VCRUNTIME140_1_APP.dll is either not designed to run on Windows or it contains an error. Try installing the program again using the original installation media or contact your system adminstrator or the software vendor for support, Error status0x0000020.

Thanks if you can help

Richard

Answer 1

Hi RichardMHeAu -

You're welcome! Will wait for your update.

Thank you,

Jerico T.

Answer 2

Thank you Jerico I will try these out. Richard

Answer 3

Hi RichardMHeAu -

I'm Jerico T., one of the Independent Advisor and a fellow Windows 10 user like you. I understand that you're having some issues right now, let us sort things out.

Please try to perform the troubleshooting methods below and check if any of the methods will fix your concern.

Method 1: Create a new user profile

• We will try to create new user profile to check if the issue happens on all windows users on your computer or just isolated on the current profile that you're using.

1. Open the command prompt with elevated access (Administrator Access)
2. Type the below command and hit enter every after command.

net user "account name" /add

(change the "account name" to any name that you preferred)

net localgroup administrators "account name" /add

(change the "account name" with the name that you put in the first command)

3. Close the command prompt and switch to the new user.

Check if the same issue occurs on the new user profile.

Method 2: Perform Clean Boot

• This process will eliminate 3rd party application running in the background of your computer along with services that are not needed to run windows. If there's any conflicting 3rd party application that causes the issue on your computer, this process will stop it. Click the link below for the steps.

https://support.microsoft.com/en-us/topic/how-t...

Restart your computer and check if the issue still persist.

Method 3: Perform SFC Scan and Repair Windows Image

-This process will perform scan for any corrupted system files or integrity violation and will attempt to repair it along with the Windows Image.

1. Open command prompt with administrator access
2. Type each command below and wait until scan is completed.

sfc /scannow

DISM /Online /Cleanup-Image /CheckHealth

DISM /Online /Cleanup-Image /ScanHealth

DISM /Online /Cleanup-Image /RestoreHealth

Quick note: While the command is running, it's expected to see the process stuck at 20 or 40 percent. After a few minutes, the process will complete successfully.

Once you complete the steps, the Deployment Image Servicing and Management tool will connect to the Windows Update servers to download and replace any damaged files in the local image for Windows 10 as necessary.

3. Close the command prompt.

If the methods above did not work, please don't hesitate to reach back.

Hope this help. Have a good day.

Thank you.

Jerico T.

Independent Advisor