Xbox One Controller Adapter - Unknown USB Device (Device Descriptor Request Failed)

Question

Hi,

Once I connect the bluetooth dongle for xbox one controller I get an error on my PC - "Unknown USB Device (Device Descriptor Request Failed)"
The same result is on a laptop.

I've tried reinstalling the drivers several times with no luck.

Any ideas?

Answer 1

We recommend that you repair Windows before copying your personal files.

Microsoft Official. Windows 10 media creation tool.

https://www.microsoft.com/en-us/software-downlo...

See here the correct way to recover your files when repairing Windows:

https://www.ubackup.com/windows-10/reinstall-wi...

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Answer 2

I have the restore point option disabled, therefore there are no points to come back to.

Answer 3

Try to return to a previous point.

• Open Start.
• Search for Create a restore point, and click the top result to open the System Properties experience.
• Click the System Restore button.
• Click the Next button.
• Select the restore point that you want to use on your computer.
• Click the Scan for affected programs button to understand the apps that will no longer be available because they're added after the creation of the restore point.
• Click the Close button.
• Click the Next button.
• Click the Finish button.

https://support.microsoft.com/en-us/help/12415/...

Answer 4

Hi Ana,

thanks for the swift response.
It's not a bluetooth issue, since I do not have bluetooth in my PC, it's an issue with the adapter you plug in to USB Port to connect via bluetooth with the controller.

I've done, step by step, the CMD stuff, but with no luck. Still the Bluetooth Adapter in the device manager is listed as an "Unknown USB Device (Device Descriptor Request Failed)".

Answer 5

Hi, I'm Ana M., an Independent Advisor. I would love to help you today.

Run the troubleshooter for Bluetooth.

Go to Settings - Updates & Security - Troubleshoot. Click on Bluetooth under Find and fix other problems. Follow the on-screen instructions.

https://support.microsoft.com/en-us/help/402622...

https://support.microsoft.com/en-us/help/15290/...

Try to update the Bluetooth drivers

https://support.microsoft.com/en-us/help/402844...

Try using SFC.

Press the Start key and type the word CMD, right click on the command prompt and select Run as administrator, enter the following commands one by one followed by the Enter key:

•- DISM.exe /Online /Cleanup-image /Scanhealth

•- DISM.exe /Online /Cleanup-image /Restorehealth

•- DISM.exe /Online /Cleanup-image /startcomponentcleanup

•- sfc /scannow

https://support.microsoft.com/en-us/help/929833...