hp desktop error code E:\WINDOWS\System32\Logfiles\Srt\SrtTrail.txt error and now it just a black screen

Question

hp desktop error code E:\WINDOWS\System32\Logfiles\Srt\SrtTrail.txt error and now it just a black screen.

Hello everybody, hope you all are having a blessed day. I need a bit of help with my desktop computer it worked just fine when I set it up. it's not new it's second-hand. But so call it was set back to like new. it worked fine for about a week and then it. wouldn't turn on. it was just a blue screen and it would only give me this error code E:\WINDOWS\System32\Logfiles\Srt\SrtTrail.txt error and now it just a black screen and the screen just says it going to sleep. nothing else. I don't know what I did wrong. can someone please help.

Answer 1

I will be attentive to any result.

Answer 2

Thank you so much Ana, let me try it thank you once again.

Answer 3

Hi, I'm Ana M., an Independent Advisor. I would love to help you today.

Try entering Safe Mode to repair Windows.

Check this link in the Option (From a black or black screen)

https://support.microsoft.com/en-us/windows/sta...

If you can't restore Windows after performing the previous steps.

I recommend you borrow a PC to create a USB to repair Windows

https://www.microsoft.com/en-us/software-downlo...

See here the correct way to recover your files when repairing Windows:

https://www.ubackup.com/windows-10/reinstall-wi...

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.